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Wednesday, September 16
 

7:00am EDT

Registration Open
Wednesday September 16, 2026 7:00am - 6:00pm EDT
Conclave is open for business! Come to the Conclave Registration Desk to pick up your event essentials.
Wednesday September 16, 2026 7:00am - 6:00pm EDT
Rotunda

8:00am EDT

Breakfast Buffet Open
Wednesday September 16, 2026 8:00am - 10:00am EDT
Wednesday September 16, 2026 8:00am - 10:00am EDT
National Ballroom

8:15am EDT

Breakfast and Keynote
Wednesday September 16, 2026 8:15am - 10:00am EDT
Enjoy a buffet breakfast and be energized by our keynote speaker, Will Guidara. Will is the author of the New York Times bestselling Unreasonable Hospitality, which shares the lessons in service and leadership he’s learned throughout his career in restaurants, including as former co-owner of Eleven Madison Park—an acclaimed destination that earned four stars from the New York Times, three Michelin stars, and was named #1 on the World’s 50 Best Restaurants list in 2017. He also hosts the Welcome Conference, an annual hospitality symposium that brings together like-minded people to connect, share ideas, and build community. Will is a Cornell hospitality graduate, coauthor of four cookbooks, a Crain’s New York Business 40 Under 40 honoree, and a recipient of a WSJ. Innovator Award from WSJ. Magazine.

Before he takes the stage, Amanda Coleman-Phelps, CGA, Chair of the International Guild Council, will present the Sallie Morton and Guild of the Year Awards. Following that, you’ll hear from the Chair of the International Conclave Subcommittee, Denise Richards, CGA, who will discuss Conclave 2027.
Speakers
avatar for Will Guidara

Will Guidara

Will Guidara is the author of The New York Times Bestseller Unreasonable Hospitality, which chronicles the lessons in service and leadership he has learned over the course of his career in restaurants. He is the former co-owner Eleven Madison Park, which under his leadership received four stars from the New York Times, three Michelin stars, and in 2017 was named... Read More →
Wednesday September 16, 2026 8:15am - 10:00am EDT
National Ballroom

10:00am EDT

Networking Area Open
Wednesday September 16, 2026 10:00am - 5:30pm EDT
Wednesday September 16, 2026 10:00am - 5:30pm EDT
International 2 & 3

10:15am EDT

AWCI Mobile Classroom: Workshop: Modern Watch Timing Equipment: Watch Timers and Their Use
Wednesday September 16, 2026 10:15am - 11:15am EDT
This class will utilize modern Witschi mechanical watch timing equipment to analyze mechanical watch movements. The course will give a general overview of the timing equipment, allowing for questions and answers as well as an opportunity to use the equipment. Part of this course will be hands-on with movements and equipment being provided for use.
Speakers
JZ

Jason Ziegenbein

Lead Watch Educator, AWCI
Wednesday September 16, 2026 10:15am - 11:15am EDT
Walkway to Oscola

10:15am EDT

Beyond Bridal: Elevating the Independent Jeweler Experience
Wednesday September 16, 2026 10:15am - 11:15am EDT
Today's discerning client wants personalization, curation, and an experience. We'll look beyond the bridal case — sourcing like an insider and building a concierge, style-led sales model that meets them where they are.
Speakers Panelists
avatar for Grant Mobley

Grant Mobley

Jewelry & Watch Editor, Natural Diamond Council
Grant Mobley is the Jewelry & Watch Editor of Only Natural Diamonds and the Natural Diamond Council and writer and contributor of diamond and diamond industry-focused content. He comes with 17 years of jewelry industry experience, starting with growing up in his family’s retail... Read More →
avatar for Mark Klein

Mark Klein

Vice President, Julius Klein Diamonds
Mark is a 3rd generation Diamantaire, following in his families heritage who established Julius Klein Diamonds in 1948.

Mark has firsthand knowledge, experience, and expertise of the entire global diamond trade. From overseeing master diamond cutters and polishers in the company’s diamond cutting facilities, to working first hand with the jewelry manufacturing team, to the ultimate selling and distribution... Read More →
NN

Niveet Nagpal

Omi Gems, Inc.

Wednesday September 16, 2026 10:15am - 11:15am EDT
Congressional B

10:15am EDT

Build Your Diamond Story: A Workshop for Modern Retailers
Wednesday September 16, 2026 10:15am - 11:15am EDT
In today’s retail environment, selling diamonds isn’t just about product—it’s about story. But how do you craft a message that resonates with modern consumers and reflects the true impact of natural diamonds?

In this hands-on workshop, Diamonds Do Good guides attendees through building their own customized diamond story—one that can be used in-store, online, and across marketing channels. Using a simple, repeatable framework, participants will learn how to connect origin, impact, and emotion into a clear and compelling narrative.

This working session is designed to be practical and immediately applicable. Attendees will leave not only inspired, but equipped with messaging they can use the very next day—whether speaking to a client, training their team, or creating content for their brand.
Speakers
avatar for Madison Harvey

Madison Harvey

Associate Programs Director, Diamonds Do Good
Madison Harvey is a creator and storyteller with a passion for natural diamonds.  With a background in Journalism from Auburn University, Madison loves to share the positive impact that natural diamonds have all over the world.  Since joining the Diamonds Do Good team in 2020, Madison... Read More →
avatar for Constance Polamalu

Constance Polamalu

COO | Designer | Owner, Zachary’s Jewelers | Birthright Foundry | Bloomstone Jewelers
Passionate about all things: jewelry, retail, and tequila. Let's skip the small talk and jump into the diamond dream or what it's like to really raise children in the industry. ;) Constance

For Facts Sake:
Constance Polamalu is an American Samoan first-generation jeweler who serves as Chief Operating Officer at award-winning, multi-brand independent retailer Zachary’s Jewelers in Annapolis, Maryland. With almost 15 years of experience in fine jewelry through retail sales, mass-market... Read More →
Wednesday September 16, 2026 10:15am - 11:15am EDT
Augusta A

10:15am EDT

Building the Future – Platinum Education & the Next Generation of Jewelers
Wednesday September 16, 2026 10:15am - 11:15am EDT
As the jewelry industry evolves, so too must the way we educate and inspire the next generation of bench jewelers and designers. This forward-looking session explores the current state of bench jeweler education in general (with a special focus on the often overlooked, but increasingly important need for platinum bench jeweler education), why it matters, and how leading institutions and industry partners are shaping the future. (Panelists representing jewelry schools/academic institutions/industry organizations)
Key Discussion Points:
• The importance of platinum-specific training in today’s market
• Gaps in current education and how to address them
• Real-world examples of industry-education collaboration
• How mentorship and hands-on experience shape career readiness
Speakers
avatar for Kevin Reilly

Kevin Reilly

Senior Vice President, Platinum Guild International USA
Kevin Reilly is a jewelry industry veteran with over 30 years of experience in brand building, marketing, sales & customer relationship management.  In his role at Platinum Guild International USA, he is responsible for developing strategic partnerships with companies at all levels... Read More →
Wednesday September 16, 2026 10:15am - 11:15am EDT
Congressional A

10:15am EDT

Frontiers in Colored Stone Origin Research: Jade, Opal, Demantoid, and Peridot
Wednesday September 16, 2026 10:15am - 11:15am EDT
Geographic origin and traceability are at the front of everyone's mind in the gem and jewelry industry. Everyone would love to know where all of their gemstones were sourced and by whom. Unfortunately, it takes a huge amount of research to develop new origin services, and so most gem labs limit origin determination to a small number of important stones. Over the last 10 years, GIA has been scientifically investigating several new materials, and over the last year, has launched 4 new origin services for jade, opal, demantoid, and peridot. This lecture will lay out the scientific basis for geographic origin determination and discuss the research that goes into developing a new origin service.
Speakers
avatar for Aaron Palke, Ph.D.

Aaron Palke, Ph.D.

Sr. Manager, Colored Stone Research, GIA
Dr. Aaron Palke developed an interest in minerals and gemstones searching for agates and other minerals in eastern Montana. Dr. Palke pursued a formal education in geology, obtaining a Bachelor of Science degree from The University of Tulsa and a Ph.D. from Stanford University. He... Read More →
Wednesday September 16, 2026 10:15am - 11:15am EDT
Royal Melbourne A

10:15am EDT

Legal & Compliance Essentials for Today’s Jewelry Professionals
Wednesday September 16, 2026 10:15am - 11:15am EDT
Global trade policy is shifting rapidly — and jewelry businesses are feeling the impact. From new tariff proposals and customs enforcement priorities forcing businesses to seriously evaluate sourcing strategies, today’s market requires companies to stay informed and adaptable. The jewelry industry continues to evolve, as do the legal, regulatory, and consumer protection issues impacting businesses every day. Join the Jewelers Vigilance Committee (JVC) for an informative and practical session covering the most important compliance topics facing jewelry professionals today. This presentation will explore key areas including tariffs, advertising and marketing claims, social media and influencer compliance, product disclosures, responsible sourcing considerations, and emerging legal trends affecting the industry. JVC experts will also share real-world examples and best practices to help businesses reduce risk while building consumer trust and confidence. Designed for professionals across all sectors of the jewelry industry, this session offers valuable takeaways to help attendees strengthen compliance practices and stay ahead in a rapidly changing marketplace.
Speakers
avatar for Sara Yood, Esq.

Sara Yood, Esq.

CEO, JVC
Sara Yood, Senior Counsel at the Jewelers Vigilance Committee (JVC), is an attorney admitted in the state of New York with extensive experience in intellectual property law. Sara’s responsibilities at JVC include anti-money laundering compliance, FTC Jewelry Guides compliance, trademark... Read More →
Wednesday September 16, 2026 10:15am - 11:15am EDT
Augusta B

10:15am EDT

Luminescence – A Hugely Underrated Physical Property in Gem Testing
Wednesday September 16, 2026 10:15am - 11:15am EDT
For many in the gem trade, luminescence is nothing more than the observation of the glow that gemstones exhibit under a UV lamp used in gemology, with limited use such as the distinction of natural and synthetic spinel. But fluorescence is a property of much more importance used in a wide array of applications. In the past three decades a large variety of luminescence-based gem-testing methods have been developed, from imaging to spectroscopy using all sorts of excitation sources. Today, luminescence-based testing is extensively used for diamond testing but also for a wide range of other gem species such as corundum, spinel, beryl and many others. This presentation offers an insight into the world of gemstone luminescence, with amazing images, surprising science, and convincing results.
Speakers
avatar for Thomas Hainschwang

Thomas Hainschwang

CEO, GGTL Laboratories
I am Director and co-founder of GGTL Laboratories (GGTL Laboratories Liechtenstein). I have founded Gemlab (Liechtenstein) in 1996 and have joined a very close collaboration with GemTechLab in Geneva in 2011, through which GGTL Laboratories emerged, with the three member labs in Liechtenstein... Read More →
Wednesday September 16, 2026 10:15am - 11:15am EDT
Olympic A

10:15am EDT

Pure Transparency
Wednesday September 16, 2026 10:15am - 11:15am EDT
In an industry built on trust, I believe transparency is no longer optional — it is the foundation of sustainable growth. At Shree Ramkrishna Exports, this belief has been deeply shaped by my father, Shri Govind Dholakia, who has always led with integrity, purpose, and a people-first approach.

In this session, I will share how we have embedded what we call “Pure Transparency” into our business, not just as a principle, but as a way of operating every day. From ethical sourcing and digital transformation to building a strong internal culture, I will talk about how transparency can strengthen trust, create long-term value, and differentiate a brand in today’s evolving diamond industry.

For me, true success lies in building a business that is not only profitable but also principled.
Speakers
SD

Shreyans Dholakia

Entrepreneur- Brand Custodian, Shree Ramkrishna Exports Pvt. Ltd.
Wednesday September 16, 2026 10:15am - 11:15am EDT
Colonial B

10:15am EDT

The Anti-AI Playbook: Scaling With AI Without Losing Your Brand or Designs
Wednesday September 16, 2026 10:15am - 11:15am EDT
AI is everywhere, but for jewelry, most of it falls short. Generic tools produce unmanufacturable designs, dilute brand identity, and put your proprietary IP at risk.

In this forward-thinking session, Madeline Fraser, an expert at the intersection of art, software, and AI—shares how to actually use AI the right way in jewelry.

You’ll walk away understanding how to:
  • Leverage AI to scale design, sales, and operations
  • Protect your proprietary designs and brand integrity
  • Ensure outputs are manufacturable and aligned with your standards
  • Avoid the common pitfalls that make most AI unusable in this space

This is not hype. It’s a practical framework for using AI as a competitive advantage, without compromising what makes your brand & jewelry designs valuable.
Speakers
avatar for Madeline Fraser

Madeline Fraser

Founder & CEO, Gemist
I’m the Founder & CEO of Gemist, an AI and SaaS platform transforming the jewelry industry through customization, visualization, and immersive digital experiences. As a three-time entrepreneur, I’ve always been passionate about building companies that merge creativity, technology... Read More →
Wednesday September 16, 2026 10:15am - 11:15am EDT
Colonial A

10:15am EDT

Introduction to Jewelry Forensics
Wednesday September 16, 2026 10:15am - 12:15pm EDT
Space for this Hands-on GIA session is limited to 24 participants and is first-come, first-served.

Buyers of used jewelry and those who take in jewelry for appraisal or repair go through a process to identify, analyze, and assess the quality and nature of an item. Many know only certain aspects of manufacturing and are only able to recognize a narrow range of certain make traces. GIA has a systematic framework that will guide you in identifying areas to gain more exposure. Through this lecture and hands-on seminar, you will learn “jewelry forensics” basics, including identifying hand-fabricated components, cast components, CAD/CAM manufactured components, and cast-in-in-place gemstones. Attendees will understand and learn a systematic process and recognizing basic traces of manufacturing processes.
Speakers
avatar for Mike Magee

Mike Magee

Senior Subject Specialist, Jewelry Manufacturing Arts, GIA
Mike Magee is a Sr. Subject Specialist in the jewelry manufacturing arts at GIA. An award-winning CAD designer, Mike has spent more than 25 years in the jewelry industry and over 15 years teaching CAD/CAM and digital jewelry design. After graduating from Cornell University, he trained... Read More →
avatar for Al Gilbertson, CG

Al Gilbertson, CG

Project Manager of Cut-Research, GIA
Al, currently the Project Manager of Cut-Research at GIA’s Carlsbad Laboratory, was raised in the lapidary (gem-cutting) business and eventually managed a high-end AGS retail jeweler whose shop employed several custom goldsmiths. He later owned a high-end trade shop specializing... Read More →
Wednesday September 16, 2026 10:15am - 12:15pm EDT
Royal Dublin A

10:15am EDT

Making the Call - Check List of the Defining Features of the major US jewelry periods from 1850-1950: A Systematic approach
Wednesday September 16, 2026 10:15am - 12:15pm EDT
This presentation is a 2-hour lecture and hands-on session.

Decisions, decisions—making an era call can be a tough decision, but it also shows your expertise. Suzanne and Starla have dedicated their professional lives to the forensics of jewelry dating. Part 1 of this 2-hour session covers the critical design elements, construction techniques, and materials available to create a set of factors that determine antique/vintage/reproduction jewelry dating. Part 2 is a hands-on session that has you using a checklist to "make the call" on a variety of pieces from the different eras. Working in small groups with your loupe, you will be able to test your knowledge. Then we will examine the pieces together in a "do you see what I see" wrap up, highlighting the key elements.
Speakers
avatar for Starla Turner

Starla Turner

Inventory Cataloguing and Staff Gemologist, Lang Antique and Estate Jewelry
I spend my day at the microscope deciphering  a piece of jewelrys' history by adding up the clues from all it's parts..  Each piece we handle has its story. The metals it was created from, the gems that embellished it, and how the metalsmith put it all together with the technology... Read More →
avatar for Suzanne Martinez

Suzanne Martinez

Owner/Buyer/Gemologist, Lang Antiques and Estate Jewelry
I am a credentialed senior gemologist, jewelry appraiser, jewelry historian and the curator for Lang's Antique jewelry collection. I actively buy from sellers all over the world and in our store. I am also the founder of our Antique Jewelry University. It would be my pleasure to help... Read More →
Wednesday September 16, 2026 10:15am - 12:15pm EDT
Olympic B

10:15am EDT

The Amazing Natural Diamond Story
Wednesday September 16, 2026 10:15am - 12:15pm EDT
Space for this Hands-on GIA session is limited to 24 participants and is first-come, first-served.

Many jewelers work with diamonds on almost a daily basis, and they can lose sight of how remarkable these natural gemstones are. This presentation will discuss the geological conditions of diamond formation that give rise to their rarity, and the distinctive features which provide positive evidence of their natural origin.
Speakers
avatar for James Shigley, Ph.D.

James Shigley, Ph.D.

Distinguished Research Fellow, GIA
Dr. James Shigley is a distinguished research fellow at the Gemological Institute of America in Carlsbad, California.  Prior to joining GIA in 1982, he studied geology as an undergraduate at the University of California Berkeley and later received his doctorate in geology from Stanford... Read More →
avatar for Brenda Harwick

Brenda Harwick

Senior Manager, On Campus and Lab Gemology Instruction, GIA
A specialist in both the theory and practice of diamond grading, colored stone grading, and gem identification, Brenda Harwick’s expertise comes from a ten-year background in retail and gemological training. Brenda earned her Graduate Gemologist diploma, and in 1999 she was hired... Read More →
Wednesday September 16, 2026 10:15am - 12:15pm EDT
Royal Dublin B

11:15am EDT

Networking Break
Wednesday September 16, 2026 11:15am - 11:45am EDT
These breaks are a great opportunity to recharge and visit the networking booths to see what products and services are available from Conclave sponsors.
Wednesday September 16, 2026 11:15am - 11:45am EDT
International 2 & 3

11:45am EDT

Featured Speaker: Dan Chuparkoff
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Dan Chuparkoff is a trailblazer with 30+ years leading innovation and technology initiatives for industry leaders like Google, McKinsey & Company, Atlassian, and his own firm, Reinvention Labs—helping organizations harness AI, robotics, and emerging technologies to transform the way people work. His superpower is making complex things simple and useful, and he’s captivated audiences everywhere from the Fortune 100 to South by Southwest. Dan isn’t just a keynote speaker—he’s a technology executive with decades of hands-on transformation experience who reinvents the way we work with the power of AI. In his session “AI and the Future of Everything,” he breaks down what AI is good at (and what it’s not), shows how it’s evolving, and shares practical strategies for pairing AI’s capabilities with human expertise—so you walk away ready to adapt, create, and compete in the AI-powered future of work.
Speakers
avatar for Dan Chuparkoff

Dan Chuparkoff

Reinvention Labs
Dan Chuparkoff is a trailblazer with over 30 years of experience leading innovation and technology initiatives for industry leaders including Google, McKinsey & Company, Atlassian, and his own firm, Reinvention Labs—helping organizations harness AI, robotics, and emerging technologies... Read More →
Wednesday September 16, 2026 11:45am - 12:45pm EDT
International 1

11:45am EDT

AWCI Mobile Classroom: Workshop: Quartz Testers: How and Why
Wednesday September 16, 2026 11:45am - 12:45pm EDT
This class will utilize modern Witschi quartz timing equipment to analyze quartz watch movements. The course will give a general overview of the timing equipment, allowing for questions and answers as well as an opportunity to use the equipment. Part of this course will be hands-on with movements and equipment being provided for use.
Speakers
avatar for Jason Champion

Jason Champion

Education Director, AWCI
Jason Champion is a Certified Watchmaker 21 and the education director for the American Watchmakers-Clockmakers Institute (AWCI) where he aids in curriculum development, teaches classes, and oversees AWCI’s world-renowned certification, traveling education, and the Archie Perkins... Read More →
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Walkway to Oscola

11:45am EDT

Future Legends
Wednesday September 16, 2026 11:45am - 12:45pm EDT
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Panelists
avatar for Aaron Palke, Ph.D.

Aaron Palke, Ph.D.

Sr. Manager, Colored Stone Research, GIA
Dr. Aaron Palke developed an interest in minerals and gemstones searching for agates and other minerals in eastern Montana. Dr. Palke pursued a formal education in geology, obtaining a Bachelor of Science degree from The University of Tulsa and a Ph.D. from Stanford University. He... Read More →
avatar for Christopher “Mike” Breeding, Ph.D.

Christopher “Mike” Breeding, Ph.D.

Senior Manager, Analytics, GIA
Dr. Christopher “Mike” Breeding is a senior manager of diamond analytical testing at the Gemological Institute of America in Carlsbad, California. He obtained a B.S. in geology from the College of William and Mary in Virginia, a Ph.D. in geology from Yale in 2004, and is a GIA... Read More →
avatar for Evan Smith, Ph.D.

Evan Smith, Ph.D.

Senior Research Scientist, GIA
Evan M. Smith is a Senior Research Scientist at the Gemological Institute of America. His work focuses on the geology of diamonds, including those originating from depths greater than 300 km, which help constrain models of deep Earth composition and processes. This research has contributed... Read More →
avatar for Nathan Renfro

Nathan Renfro

Sr. Manager, Identification, GIA
Nathan Renfro, a native of western North Carolina, developed an interest in minerals during his late teens, which was sparked by his grandfather’s rock collection. In 2006 he completed his undergraduate studies in geology and then went on to enroll at GIA for the resident Graduate... Read More →
avatar for Nicole Ahline

Nicole Ahline

Sr. Manager, Colored Stone Research, GIA
Nicole Ahline, originally from Chicago, Illinois, completed her undergraduate studies in geology at Cornell College in 2015. In 2016 Miss Ahline enrolled at GIA for the Graduate Gemologist (GG) program earning her GG credentials in that same year. Miss Ahline has also completed the... Read More →
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Congressional A

11:45am EDT

Natural Carat Crushers
Wednesday September 16, 2026 11:45am - 12:45pm EDT
What separates average retailers from absolute powerhouses? Natural Carat Crushers reveals the three distinct niche business practices that enable these dynamite stores to dominate the natural diamond market. These aren’t generic sales tips—they’re specialized strategies that consistently drive massive natural diamond movement and produce unparalleled closing ratios. In this high-impact session, we break down how top-performing retailers position natural diamonds for maximum emotional connection, engineer in-store experiences that accelerate buying decisions, and implement precision inventory and pricing tactics that keep stones turning at remarkable speed. The result? Higher average tickets, stronger margins, and clients who say “yes” faster and more often. Total natural diamond domination!
Speakers
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Congressional B

11:45am EDT

Sculptures of Light: The Artistry of Contrast in Fancy-Shaped Diamonds
Wednesday September 16, 2026 11:45am - 12:45pm EDT
This GIA session will be repeated.

Sculptures of Light: The Artistry of Contrast explores the role of dark zone features in fancy-shaped diamonds and their influence on Visual Performance. Often misunderstood, contrast features are an impactful component of how diamonds create pattern and visual character. Through guided education, comparative analysis, and real-world examples, this presentation examines the wide range of dark-zone appearances across GIA’s grading scales. In addition to providing a sneak peek at GIA’s upcoming fancy-shape cut grade system, the session will explore the fascinating way intentional contrast anchors a diamond’s visual design, providing both dimension and space to its unique optical architecture.
Speakers
avatar for Amanda Hawkes, CG

Amanda Hawkes, CG

Research Support Manager, GIA
Amanda Hawkes, GG, is the Research Support Manager for GIA’s Cut Grade Research Team. She began her gemological career at AGS Laboratories in 2011, where she held a variety of diamond grading and leadership roles, including Laboratory Grading Manager, before joining GIA in 2022... Read More →
avatar for Lisa Kennedy

Lisa Kennedy

Technical Advisor, GIA
Lisa Kennedy is a Technical Advisor for GIA Education, known for her strong scientific foundation and more than a decade of hands-on gemological experience. She began her career in fine jewelry retail before advancing to GIA’s New York laboratory as a Gemologist, where she specialized... Read More →
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Royal Melbourne A

11:45am EDT

The Art and Science of Why We Buy Luxury
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Luxury purchases are often explained through demographics, psychographics, or income levels. Yet the decision to buy luxury—especially luxury jewelry—is rarely that straightforward. The motivations behind these purchases are far more complex, emotional, and often unconscious. This session will explore the art and science of luxury buying behavior. We examine the psychological forces that shape desire, hesitation, and decision-making, and why clients themselves often struggle to articulate their needs. Most importantly, we will discuss how talented sales professionals ethically unlock resistance and positively influence client buying behavior through subtle psychological cues and effective behavioral nudges.
Speakers
PS

Peter Smith

Principal Partner, The Retail Smiths
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Augusta B

11:45am EDT

The Art of Intentional Merchandising: Turning Product Into Story, Structure, and Sell-Through
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Merchandising is not just about displaying product; it is about creating clarity, meaning, and a reason to shop.
In today’s retail environment, many showcases are overfilled yet underperforming, leaving customers overwhelmed and disengaged. Intentional merchandising transforms existing inventory into cohesive, story-driven collections that guide the customer journey and improve conversion.

In this session, jewelry strategist Nan Lung Palmer shares real-world examples from working with independent retailers ranging from $2M to $25M in revenue. Through before-and-after photos and videos of in-store transformations, she will demonstrate how to rethink case lines using strategic product grouping, visual hierarchy, and storytelling.

Beyond the showcase, this session also explores how to streamline vendor and manufacturer mix, buy with intention, and establish merchandising standards that ensure the right product is brought into the store—and placed with purpose.

Attendees will leave with a practical, repeatable framework—the 5 P’s of Merchandising—to drive engagement, improve sell-through, and elevate the retail experience.
Speakers
avatar for Nan Lung Palmer

Nan Lung Palmer

Owner and Managing Director, Facets Jewelry Consulting
Nan Lung Palmer is the Founder and Managing Director of FACEts Jewelry Consulting, a strategic merchandising and brand consultancy specializing in helping jewelry retailers, manufacturers, and designers create greater clarity, profitability, and intentional growth through the 5 P’s... Read More →
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Colonial B

11:45am EDT

The Leader You Imagined You'd Be and the One Your Business Actually Needs
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Most jewelry business owners and managers became leaders by accident. They were great at the craft, great at the sale, great at the product—and one day found themselves responsible for people, culture, and performance without ever being taught how. The leader they imagine themselves to be rarely matches the leader their business actually demands. In this session, Andrea Lucille Pooler, COO of Modani Jewels, draws on more than 25 years leading, coaching, and transforming jewelry businesses to help attendees honestly assess where they are, identify the specific gaps holding their teams back, and leave with a clear, actionable path forward. This is not a motivational talk. It is a leadership diagnostic, with the tools, frameworks, and next steps to begin closing the gap.
Speakers
avatar for Andrea Lucille Pooler

Andrea Lucille Pooler

COO, Modani Jewels
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Colonial A

11:45am EDT

The New AGS Appraisal and Report Standards
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Appraisal Standards Subcommittee Chair Joel Hassler, ACGA, will go over some of the highlights and details of the new Appraisal and Report Standards passed by the AGS International Board of Directors earlier this year.
Speakers
avatar for Joel Hassler, ACGA

Joel Hassler, ACGA

Owner, Von Hasle Jewelers
Joel started in the industry in 2000, earning his CGA in 2003. In 2018, Joel was chosen as one of the two new CGA Instructors to take over for Cos Altobelli, ECGA. Joel has been a presenter on appraisal and store operations topics at AGS Conclave since 2018. He is a past AGS Board... Read More →
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Olympic A

12:45pm EDT

Quick Break
Wednesday September 16, 2026 12:45pm - 1:00pm EDT
These breaks are a great opportunity to recharge and visit the networking booths to see what products and services are available from Conclave sponsors.
Wednesday September 16, 2026 12:45pm - 1:00pm EDT
International 2 & 3

1:00pm EDT

Robert M. Shipley Award® Luncheon
Wednesday September 16, 2026 1:00pm - 2:30pm EDT
Join us for the Robert M. Shipley Luncheon, one of the Society’s most time-honored traditions. Robert M. Shipley, the founder of the American Gem Society (AGS) and GIA (Gemological Institute of America), is the father of organized gemological research and education in the United States. His vision was to professionalize the jewelry industry through ethics, education, and credentials. AGS and GIA stand as testaments to his success 90 years later. This awards lunch is our way of honoring his legacy. Since the first award was given in 1968, the Robert M. Shipley Award® has grown to become the most revered recognition in the American Gem Society and our industry. Be a part of this historic and significant event as the American Gem Society unveils the recipient of the 2026 Robert M. Shipley Award®.

The Robert M. Shipley Luncheon is sponsored by:

Wednesday September 16, 2026 1:00pm - 2:30pm EDT
National Ballroom

2:30pm EDT

Coffee and Dessert Break
Wednesday September 16, 2026 2:30pm - 3:00pm EDT
Conclave is a fast-paced schedule jammed into three days, so a little break is needed! Located in the Networking Area, grab a bite of something sweet, have a cup of coffee, and enjoy chatting with other AGS members. Visit the networking booths and thank your AGS Partners for their support of Conclave. Ask them to tell you how they can assist with your business needs!

Coffee and Dessert Breaks are sponsored by:

Wednesday September 16, 2026 2:30pm - 3:00pm EDT
International 2 & 3

3:00pm EDT

Featured Speaker: Dan Chuparkoff
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Dan Chuparkoff is a trailblazer with 30+ years leading innovation and technology initiatives for industry leaders like Google, McKinsey & Company, Atlassian, and his own firm, Reinvention Labs—helping organizations harness AI, robotics, and emerging technologies to transform the way people work. His superpower is making complex things simple and useful, and he’s captivated audiences everywhere from the Fortune 100 to South by Southwest. Dan isn’t just a keynote speaker—he’s a technology executive with decades of hands-on transformation experience who reinvents the way we work with the power of AI. In his session “AI and the Future of Everything,” he breaks down what AI is good at (and what it’s not), shows how it’s evolving, and shares practical strategies for pairing AI’s capabilities with human expertise—so you walk away ready to adapt, create, and compete in the AI-powered future of work.
Speakers
avatar for Dan Chuparkoff

Dan Chuparkoff

Reinvention Labs
Dan Chuparkoff is a trailblazer with over 30 years of experience leading innovation and technology initiatives for industry leaders including Google, McKinsey & Company, Atlassian, and his own firm, Reinvention Labs—helping organizations harness AI, robotics, and emerging technologies... Read More →
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
International 1

3:00pm EDT

Agentic AI: When Your Digital Assistant Starts Running the Store
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Most jewelers who've experimented with AI know the basics—using ChatGPT to write a caption, generate a product description, or ask a question. That's AI as a tool. What very few people in this industry understand is AI as an agent.

Agentic AI doesn't wait to be asked. It monitors, decides, and acts. It can watch your website for low-converting pages and flag them. It can monitor your review platforms and draft responses. It can check your inventory against your marketing calendar and alert you to mismatches. It can follow up with appointment inquiries automatically. It can run your email sequences without you scheduling them.

This session introduces agentic AI in plain language—what it is, how it works, and which tools and use cases are most valuable for jewelry retailers right now.
Speakers
avatar for Ross Cockerham

Ross Cockerham

CEO & Co-Founder, Punchmark
Ross Cockerham is the CEO & Co-Founder of Punchmark, and has been involved in the jewelry industry for over 25 years, helping retailers learn to run their stores more effectively and grow their businesses. In Punchmark's early days, Ross was responsible for engineering Punchmark's... Read More →
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Colonial A

3:00pm EDT

Attracting the Sustainable Shopper with an Impact-Driven Business Model
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
This panel focuses on how ethical purchasing can help jewelers reach a growing demographic of clients who care about impact and accountability. It is designed as a practical “how to” conversation, not theory. Drawing on the experience of corporate buyers, retail store owners, and suppliers who prioritize transparent and fair supply chains, speakers will share what responsible practice looks like in real life. We’ll talk about how real stories and transparent sourcing build trust, long-term loyalty, and measurable economic value for businesses and mining communities alike.
Speakers
avatar for Susan Wheeler

Susan Wheeler

Founder, Responsible Jewelry Transformative, VirtuGem, Susan Wheeler Design
I'm a jewelry designer and a responsible jewelry advocate who works to bring people together from across the global jewelry supply chain and work together to transform the jewelry industry to be more equitable and responsible. I'm the founder of the Responsible Jewelry Transformative... Read More →
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Congressional B

3:00pm EDT

AWCI Mobile Classroom: Workshop: Water Resistance: Wet and Dry Methods
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Not only will the testers be demonstrated, but each participant will go hands-on with each machine. This training even includes programming these devices for their optimal use. Guidelines for testing will be discussed and specification charts will be handed out. Cases will be prepared for random testing. This is a hands-on workshop and tooling will be provided.
Speakers
JZ

Jason Ziegenbein

Lead Watch Educator, AWCI
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Walkway to Oscola

3:00pm EDT

Colored Gem Grading and Pricing Workshop
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
This Hands-on session will be repeated. Space is limited to 20 participants and is first-come, first-served.

This workshop will offer a systematic approach to grading gems for color, clarity, and cut. Various color systems will be discussed with actual hands-on grading of gemstones that I bring using the World of Color system. A methodology will be taught for assessing colored gemstones for clarity and cut and to gain experience in accurate pricing.
Speakers
avatar for Richard Drucker

Richard Drucker

President Emeritus, Gemworld International
Richard Drucker is the founder and president emeritus of Gemworld International, Inc. in Glenview, Illinois. His credentials include: Graduate Gemologist of the Gemological Institute of America; Honorary Fellow of the Gemmological Association of Great Britain; Senior Member of the... Read More →
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Olympic B

3:00pm EDT

Edit to Grow: The Discipline Behind Profitable Jewelry Assortments from Concept to Retail
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Growth in today’s jewelry market does not come from carrying more product. It comes from carrying the right product with intention.

As gold costs fluctuate and consumers become more informed before beginning the buying process, retailers and brands must rethink how assortments are structured, edited, and presented. Strategic assortment discipline, from initial design concept through the sales floor and digital storefront, offers a path to stronger profitability and differentiation.

In this session, strategist Nan Lung Palmer shares case studies showing how retailers, designers, and suppliers can refine product strategies through collaboration, disciplined SKU creation, and clearer price architecture to improve margin clarity, product turn, and brand focus.
Speakers
avatar for Nan Lung Palmer

Nan Lung Palmer

Owner and Managing Director, Facets Jewelry Consulting
Nan Lung Palmer is the Founder and Managing Director of FACEts Jewelry Consulting, a strategic merchandising and brand consultancy specializing in helping jewelry retailers, manufacturers, and designers create greater clarity, profitability, and intentional growth through the 5 P’s... Read More →
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Colonial B

3:00pm EDT

From Custom Chaos to Scalable Revenue: Fixing the Custom Jewelry Sales Process
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Custom jewelry represents over 70% of fine jewelry sales, yet up to 40% of those sales are lost in the process. Why? Because the experience is still too manual, too slow, and doesn’t meet modern customer expectations.

In this session, Madeline Fraser shares how to transform your custom sales process into a high-converting, revenue-generating machine, without losing the personal, high-touch experience your brand is known for.

You’ll learn how to:
  • Eliminate friction and drop-off in your custom pipeline
  • Increase average order value and close rates
  • Automate key steps while preserving your brand voice and client relationships
  • Seamlessly tie online & in-store

This is a tactical, step-by-step guide to making more money, saving time, and delivering a better customer experience—at scale.
Speakers
avatar for Madeline Fraser

Madeline Fraser

Founder & CEO, Gemist
I’m the Founder & CEO of Gemist, an AI and SaaS platform transforming the jewelry industry through customization, visualization, and immersive digital experiences. As a three-time entrepreneur, I’ve always been passionate about building companies that merge creativity, technology... Read More →
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Augusta A

3:00pm EDT

Membership Committee Meeting
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Royal Melbourne B

3:00pm EDT

SMS Marketing: The What, Why, & How for Jewelers
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
With an open rate of 90%, SMS marketing is one of the best ways to build customer relationships, boost foot traffic, and close more sales. During this session, our jewelry industry experts will walk you through everything you need to know about SMS marketing — including how to set up your system, comply with opt-in regulations, craft compelling messages, and drive real revenue. Don’t miss out on learning about this critical jewelry store marketing channel!
Speakers
NG

Nick Gurney

General Manager, Jewel360
RT

Rhett Tingey

Marketing Automation Manager, Jewel360
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Augusta B

3:00pm EDT

The Future of Fine Jewelry: What’s Changing, What’s Enduring, and What Actually Matters
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Luxury jewelry is evolving fast—and no, it’s not just about bigger stones and higher gold prices. In this session, we’ll take a clear-eyed, good-humored look at what’s shaping the future of our industry: the rise of lab-grown diamonds, ongoing gold price volatility, tariffs and global supply chain shifts, changing consumer expectations, and what all of this means for brands and independent retailers. We’ll separate noise from opportunity, trends from truths, and short-term challenges from long-term strategy. Most importantly, we’ll talk about how strong brands continue to win—by staying agile, authentic, and focused on value beyond the product itself. Insightful, practical, and refreshingly candid, this is a conversation about navigating change without losing authenticity.
Speakers
JR

Jodi Riesenberg

EVP TACORI, TACORI
Panelists
avatar for Alexis Padis

Alexis Padis

President, Padis Jewelry
Alexis Padis is President of Padis Jewelry in the San Francisco Bay Area. Padis Jewelry has been serving the Bay Area for 50 years and has five locations including three in San Francisco, a tasting room and jewelry store in Napa Valley, and a location within Broadway Plaza Mall in... Read More →
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Congressional A

3:00pm EDT

The Impact of Fluorescence on Diamond Appearance
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Fluorescence remains one of the most discussed – and often misunderstood – properties in diamond grading. While strong market opinions persist, the scientific and visual realities are more nuanced. In this 45-minute presentation, Dr. Mike Breeding examines fluorescence through three lenses: history, research, and observable appearance. Drawing on recent advances in imaging and measurement technology, a GIA research team has quantitatively characterized the relationship between blue fluorescence intensity and its effects on table-down color, face-up color, brightness, and transparency under controlled illumination. The session will also address the distinction between fluorescence-related contrast effects and transparency reduction caused by structural light scattering. By separating perception from measurable optical behavior, this research aims to reduce long-standing confusion and provide a scientific foundation for informed discussion of diamond fluorescence.
Speakers
avatar for Christopher “Mike” Breeding, Ph.D.

Christopher “Mike” Breeding, Ph.D.

Senior Manager, Analytics, GIA
Dr. Christopher “Mike” Breeding is a senior manager of diamond analytical testing at the Gemological Institute of America in Carlsbad, California. He obtained a B.S. in geology from the College of William and Mary in Virginia, a Ph.D. in geology from Yale in 2004, and is a GIA... Read More →
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Royal Melbourne A

3:00pm EDT

What Every Jeweler Should Know About Precious Metals Metallurgy
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
While jewelers are trained in karat, color, and metalworking techniques, many would appreciate and benefit from a more in-depth understanding of metallurgical principles and the properties specific to the precious metals they work with and sell every day. Knowing the underlying concepts will illuminate issues that are common at the bench, at the sales counter, and in the customer’s long-term satisfaction.

This presentation explores precious metals metallurgy, the mechanical properties of various jewelry alloys, the impact of casting techniques on quality, and the anatomy of common casting defects. Additional highlights will include the metallurgical impact of various bench techniques and tips for using your new technical knowledge at the sales counter.
Speakers
avatar for Joel Meltzer

Joel Meltzer

Director of Manufacturing, TechForm Advanced Casting Technology, LLC
Joel Meltzer is the Director of Manufacturing at TechForm Advanced Casting Technology. Joel studied art in many different forms, from large-scale sculpture to printmaking, but fell in love with jewelry making while living in Tucson, Arizona. He received his BFA with a concentration... Read More →
avatar for Silas Morgan

Silas Morgan

Director of Business Development, TechForm Advanced Casting Technology, LLC
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Olympic A

3:00pm EDT

Speaking the Pearl Language
Wednesday September 16, 2026 3:00pm - 5:00pm EDT
This Hands-on GIA session will be repeated. Space is limited to 24 participants and is first-come, first-served.

The pearl market is more complex than ever, making precise terminology essential for protecting both your business and your customers. This session offers a concise look at pearl formation before diving into the core of pearl categorization. Using high-quality images and graphics developed by the GIA pearl research and education teams, we will make both the formation and categorization digestible to you. The session also offers hands-on experience taking advantage of the pearl samples handpicked for the purpose of this seminar. By the end of this session, you will have a professional command of the proper terminology used to accurately describe your pearl products.
Speakers
avatar for Tao Hsu, Ph.D.

Tao Hsu, Ph.D.

Director of Gemology Content and Professional Development, GIA
Dr. Hsu received her PhD degree in geology from University of Southern California. She also earned a Bachelor of Engineering degree in Gemology from China University of Geosciences (Beijing). After joining GIA in 2012, she has been a major contributor to gemology content development... Read More →
avatar for Lisa Kennedy

Lisa Kennedy

Technical Advisor, GIA
Lisa Kennedy is a Technical Advisor for GIA Education, known for her strong scientific foundation and more than a decade of hands-on gemological experience. She began her career in fine jewelry retail before advancing to GIA’s New York laboratory as a Gemologist, where she specialized... Read More →
Wednesday September 16, 2026 3:00pm - 5:00pm EDT
Royal Dublin B

3:00pm EDT

The Microworld of Natural Diamonds
Wednesday September 16, 2026 3:00pm - 5:00pm EDT
Space for this Hands-on GIA session is limited to 24 participants and is first-come, first-served.

Dive into the microworld of natural diamonds with a renowned analytical microscopist, gemologist, and award-winning photomicrographer. This presentation will explore some of the most fascinating inclusions and microfeatures found in natural diamonds as well as discuss why they are gemologically interesting and geologically significant.
Speakers
avatar for Nathan Renfro

Nathan Renfro

Sr. Manager, Identification, GIA
Nathan Renfro, a native of western North Carolina, developed an interest in minerals during his late teens, which was sparked by his grandfather’s rock collection. In 2006 he completed his undergraduate studies in geology and then went on to enroll at GIA for the resident Graduate... Read More →
Wednesday September 16, 2026 3:00pm - 5:00pm EDT
Royal Dublin A

4:00pm EDT

Networking Break
Wednesday September 16, 2026 4:00pm - 4:30pm EDT
These breaks are a great opportunity to recharge and visit the networking booths to see what products and services are available from Conclave sponsors.
Wednesday September 16, 2026 4:00pm - 4:30pm EDT
International 2 & 3

4:30pm EDT

A Discussion of the Status of the Global (and US) Watch Industry
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
The watch industry is always shifting—from changing consumer habits to evolving dynamics in both the new and pre-owned markets. In this panel, we’ll take a step back and look at where the watch industry stands today, both in the U.S. and globally. We’ll talk trends, challenges, and opportunities that are shaping the future of watch retail, service, and collecting. This conversation will help you better understand the forces at play—and how to navigate them in your own business. Bring your questions—this one’s meant to be interactive.
Speakers
avatar for Justin Shiver, RJ

Justin Shiver, RJ

Watchmaker, Underwood Jewelers
Justin Shiver has over a quarter of a century of experience as a watchmaker and workshop manager in a retail jewelry store. Justin’s expertise extends beyond the workshop. He is a current member of the American Watchmakers-Clockmakers Institute (AWCI) Board of Directors. As a member... Read More →
avatar for Jason Champion

Jason Champion

Education Director, AWCI
Jason Champion is a Certified Watchmaker 21 and the education director for the American Watchmakers-Clockmakers Institute (AWCI) where he aids in curriculum development, teaches classes, and oversees AWCI’s world-renowned certification, traveling education, and the Archie Perkins... Read More →
JZ

Jason Ziegenbein

Lead Watch Educator, AWCI
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Congressional B

4:30pm EDT

AI's Next Role in Jewelry Design
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Generative AI is moving quickly from a novelty tool for inspiration toward a practical part of the jewelry design workflow. This session explores how today’s AI platforms are being used to create more realistic jewelry concepts, test material and proportion accuracy, and support the development of 3D design assets. We will look at where these tools are already helping retailers communicate ideas more effectively with clients, as well as where they still fall short of true manufacturing readiness. Attendees will leave with a clearer sense of what AI can do today, what is still hype, and how to evaluate these tools without compromising the craftsmanship, trust, and artistry at the heart of fine jewelry.
Speakers
avatar for Mike Magee

Mike Magee

Senior Subject Specialist, Jewelry Manufacturing Arts, GIA
Mike Magee is a Sr. Subject Specialist in the jewelry manufacturing arts at GIA. An award-winning CAD designer, Mike has spent more than 25 years in the jewelry industry and over 15 years teaching CAD/CAM and digital jewelry design. After graduating from Cornell University, he trained... Read More →
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Royal Melbourne A

4:30pm EDT

Colored Gem Grading and Pricing Workshop
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Space for this Hands-on session is limited to 20 participants and is first-come, first-served.

This workshop will offer a systematic approach to grading gems for color, clarity, and cut. Various color systems will be discussed with actual hands-on grading of gemstones that I bring using the World of Color system. A methodology will be taught for assessing colored gemstones for clarity and cut and to gain experience in accurate pricing.
Speakers
avatar for Richard Drucker

Richard Drucker

President Emeritus, Gemworld International
Richard Drucker is the founder and president emeritus of Gemworld International, Inc. in Glenview, Illinois. His credentials include: Graduate Gemologist of the Gemological Institute of America; Honorary Fellow of the Gemmological Association of Great Britain; Senior Member of the... Read More →
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Olympic B

4:30pm EDT

Designing Jewelry for Casting Success – From Concept to CAD to Efficient Finishing
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Computer Aided Design or “CAD” offers infinite design possibilities and invites infinitely small detail, but we can’t lose sight of the laws of physics and material science! A design looks great blown up on the screen, but how will that detail translate to metal?

This session will provide clear guidelines for casting success as we discuss best practices for: minimum wall thickness, casting holes, dimensional tolerances, shrink rates, feature radius, differences in metal flow by alloy, hallmarks, finishing access, and the dreaded “Zoom of Doom” that could mislead anyone into thinking you can cast 0.01mm features.
Speakers
avatar for Joel Meltzer

Joel Meltzer

Director of Manufacturing, TechForm Advanced Casting Technology, LLC
Joel Meltzer is the Director of Manufacturing at TechForm Advanced Casting Technology. Joel studied art in many different forms, from large-scale sculpture to printmaking, but fell in love with jewelry making while living in Tucson, Arizona. He received his BFA with a concentration... Read More →
avatar for Silas Morgan

Silas Morgan

Director of Business Development, TechForm Advanced Casting Technology, LLC
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Olympic A

4:30pm EDT

Jewelry Interior Design is Rising to the Challenge of Current Customer Demands
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Whether owners are building out a new interior or updating an existing one, a primary function of jewelry store design is to convey your brand image and optimize the customer experience. As an owner the design must be attractive, engaging and on-brand, while meeting the expectations of today's customers. The pandemic accelerated the transition from in-person to online shopping, and many consumers say they will continue making online purchases because of the selection and convenience digital channels now offer—far more than just a few years ago. But not everyone wants to buy jewelry by clicking a link.
Speakers
avatar for Leslie McGwire

Leslie McGwire

President, Leslie McGwire & Associates: Jewelry Store Interior Design Company
Leslie McGwire™ ASID Allied has over 35 years in the business development, commercial interior design, equipment, furniture sales, and marketing services for jewelry stores and retail businesses. 
Leslie McGwire, A.S.I.D. Allied (American Society of Interior Designers) is a premier & award winning designer and has won over 25 national design awards, including the Salon Today and INSTORE Awards. Some notable locations for which she has designed include: The Mirage, Wynn Hotel... Read More →
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Colonial B

4:30pm EDT

Organized Retail Crime in 2026: Evolving Threats and Practical Strategies for Luxury Retail
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Join Howard Stone, VP of Asset Protection & Claims at Jewelers Mutual, and Scott Guginsky, EVP of the Jewelers' Security Alliance, for a timely discussion on how organized retail crime continues to evolve—and what luxury retailers must do in 2026 to stay ahead.

As criminal networks become more coordinated, mobile, and tech‑enabled, understanding current trends is critical to protecting your business. This session will explore emerging organized crime tactics impacting luxury and jewelry retailers, practical prevention strategies, and proven approaches to safeguarding your people, inventory, and customers.
Speakers
avatar for Howard Stone

Howard Stone

Vice President Global Asset Protection & Claims, Jewelers Mutual
Howard joined Jewelers Mutual in January 2024 with over 30 years of progressive Loss Prevention experience. He has held leadership roles at Macy's, Old Navy, Anchor Blue Stores and The Wet Seal. Most recently, Howard was the Director, Loss Prevention & Operations at Amazon in Seattle... Read More →
SG

Scott Guginsky

Executive Vice President , Jewelers’ Security Alliance (JSA)
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Colonial A

4:30pm EDT

Seamless Selling: Where Brands Meet Retail
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Today’s jewelry customer expects more than a transaction—they want a story, an experience, and a connection to the piece they’re buying. Delivering that kind of experience requires deeper collaboration between wholesalers and retailers than ever before.

This panel explores how successful partnerships between jewelry brands and retail partners create a seamless journey for consumers—from discovery on social media to education in-store to long-term loyalty. Panelists will discuss how collaboration in areas such as storytelling, marketing, merchandising, product development, and events helps elevate both brands and retailers while strengthening the customer relationship.

Attendees will leave with practical strategies for building stronger partnerships, aligning brand and store identities, and elevating the customer experience.
Speakers
SM

Stephanie Major

Marketing Director, Parlé
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Congressional A

4:30pm EDT

The Fridge, the Palace, and the Diamond Machine: The Story Behind the Creation of Synthetic Diamonds
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
In this presentation, Elizabeth will take us back to the beginning to explore what truly accelerated the production of the first synthetic diamond material, revealing some of the lesser-known stories that underpin its often-colorful history and approaching the subject from a very different perspective. By building up context and reexamining diamond synthesis through the lens of time, this will open up the thinking around the subject and help us recognize that it is the story that sits behind both the natural diamond and the synthetic material that truly sets one apart from one another, both in meaning and purpose.
Speakers
EW

Elizabeth West

Senior Technical Educator, De Beers Group
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Augusta A

4:30pm EDT

Turning Maybe Into a Same-Day Yes
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
David Berdugo spent a decade scaling Blue Nile and James Allen — then stepped back, worked inside independent jewelry stores, and interviewed hundreds of jewelers across the country. This session is built on what sits at the intersection of both worlds. Winning the custom engagement sale happens in three places: online, before the customer ever walks in; at the counter, where hesitation is the enemy; and behind the scenes, where your operation either keeps your promises or quietly breaks them. Attendees will leave with immediately actionable frameworks for all three—turning more maybes into a same-day yes.
Speakers
DB

David Berdugo

CEO, Caratwise
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Augusta B

4:30pm EDT

Young Titleholders Committee Meeting
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Royal Melbourne B

5:00pm EDT

Disney Springs Free Night Adventure
Wednesday September 16, 2026 5:00pm - 10:00pm EDT
Looking for plans during your free night? Join us for an easy, care-free evening at Disney Springs—Orlando’s premier destination for shopping, dining, and entertainment. This optional add-on includes round-trip shuttle transportation from the Omni Orlando Resort at ChampionsGate to Disney Springs, giving you the freedom to explore at your own pace. Enjoy everything from quick bites and casual dining to fine dining experiences, live entertainment, and world-class shopping. Round-trip shuttle transportation from Omni Orlando Resort at ChampionsGate. Flexible scheduling with hourly departures and returns. Freedom to explore, dine, and shop at your own pace. Dining and entertainment are not included. Restaurant reservations are strongly recommended and should be made well in advance. Cost: $65 per person (round trip)
Wednesday September 16, 2026 5:00pm - 10:00pm EDT
Porte Cochere/Valet
 
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