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Tuesday, September 15
 

9:00am EDT

AI Yourself Calm: Smarter Systems for the Business Behind Your Craft
Tuesday September 15, 2026 9:00am - 10:00am EDT
Most jewelry businesses already have systems. The question is no longer whether to build them, but how to elevate everyone working inside them. AI absorbs the execution layer beneath your team and your craft, so every person, regardless of role, can work faster, think bigger, and produce at a level previously out of reach. The better you and your team become at directing AI, the better your outputs become. It compounds.

This session is not a one-time setup, but a living system you build, monitor, and keep making smarter. You will leave with a framework, real-world case studies, and a Kickstart Plan to begin with confidence.

Mariel Diaz holds Microsoft's Lead with AI certificate and is a Mindvalley AI Mastery graduate. She built these systems inside her accounting firm — and is still finding new ways to apply them.
Speakers
avatar for Mariel Diaz

Mariel Diaz

Founder & Strategic Originator, Accounting for Jewelers
Mariel Diaz founded Accounting for Jewelers in 2013 to provide accounting services to jewelry businesses in the US. Mariel oversees operations and is a trusted advisor to jewelry business owners. She is a 2nd generation jeweler and was previously a GIA Graduate Gemologist, JA Certified... Read More →
Tuesday September 15, 2026 9:00am - 10:00am EDT
Colonial B

9:00am EDT

Diamond Minds: Who Shaped Our Understanding of Diamond?
Tuesday September 15, 2026 9:00am - 10:00am EDT
How do we know a diamond is a crystalline form of pure carbon? How can we say they formed up to 3.5 billion years ago, at great depths within the Earth? We hear a lot of facts, accept a lot of information… but what – indeed, who – led us to these revelations?

In this presentation, Elizabeth will bring to life the key discoveries that shaped our understanding of diamonds through the stories of the brilliant minds behind the research, reminding us that every advance in science is, ultimately, a very human story.
Speakers
EW

Elizabeth West

Senior Technical Educator, De Beers Group
Tuesday September 15, 2026 9:00am - 10:00am EDT
Olympic B

9:00am EDT

Future-Proofing Your Jewelry Business: Lessons from the 20 Under 40
Tuesday September 15, 2026 9:00am - 10:00am EDT
Jewelers are at an inflection point as they deal with major challenges—and opportunities—facing the industry. Without fresh ideas to navigate these dynamic times, your business could fall behind. This panel will offer bold insights and strategies for future success from the next generation of jewelry leaders, Jewelers of America’s 20 Under 40 in Jewelry Retail.
Speakers
avatar for Amanda Gizzi

Amanda Gizzi

Senior Vice President of Corporate Affairs, Jewelers of America
Amanda Gizzi is the Director of Public Relations & Special Events for Jewelers of America (JA), a nonprofit trade association serving the fine jewelry retail industry. JA’s consumer education arm, Jewelry Information Center (JIC), is a unique resource for trend forecasting, industry... Read More →
Tuesday September 15, 2026 9:00am - 10:00am EDT
Congressional A

9:00am EDT

The Magic Is in the Details: What Jewelry Design Teaches You About Buying, Merchandising, and Building a Collection That Sells Itself
Tuesday September 15, 2026 9:00am - 10:00am EDT
You can source the finest stones, hire the best staff, and build a beautiful case — and still lose the sale to a competitor whose collection simply has a stronger point of view. Design is not decoration. It is strategy. And in this session, Andrea Lucille Pooler, COO of Modani Jewels, draws on more than 25 years in the jewelry industry, beginning at the bench where she became a master jeweler, to show retailers and wholesalers how seeing jewelry through a design lens changes everything from how you concept a piece and build a collection, to how your team reads a client and closes the sale. Attendees leave with three tools built for independent implementation: a design audit, a signal & response reference card, and a curation filter that guides them from creative concept through execution.
Speakers
avatar for Andrea Lucille Pooler

Andrea Lucille Pooler

COO, Modani Jewels
Tuesday September 15, 2026 9:00am - 10:00am EDT
Augusta A

9:00am EDT

Introduction to Jewelry Forensics
Tuesday September 15, 2026 9:00am - 11:00am EDT
This Hands-on GIA session will be repeated. Space is limited to 24 participants and is first-come, first-served.

Buyers of used jewelry and those who take in jewelry for appraisal or repair go through a process to identify, analyze, and assess the quality and nature of an item. Many know only certain aspects of manufacturing and are only able to recognize a narrow range of certain make traces. GIA has a systematic framework that will guide you in identifying areas to gain more exposure. Through this lecture and hands-on seminar, you will learn “jewelry forensics” basics, including identifying hand-fabricated components, cast components, CAD/CAM manufactured components, and cast-in-in-place gemstones. Attendees will understand and learn a systematic process and recognizing basic traces of manufacturing processes.
Speakers
avatar for Mike Magee

Mike Magee

Senior Subject Specialist, Jewelry Manufacturing Arts, GIA
Mike Magee is a Sr. Subject Specialist in the jewelry manufacturing arts at GIA. An award-winning CAD designer, Mike has spent more than 25 years in the jewelry industry and over 15 years teaching CAD/CAM and digital jewelry design. After graduating from Cornell University, he trained... Read More →
avatar for Al Gilbertson, CG

Al Gilbertson, CG

Project Manager of Cut-Research, GIA
Al, currently the Project Manager of Cut-Research at GIA’s Carlsbad Laboratory, was raised in the lapidary (gem-cutting) business and eventually managed a high-end AGS retail jeweler whose shop employed several custom goldsmiths. He later owned a high-end trade shop specializing... Read More →
Tuesday September 15, 2026 9:00am - 11:00am EDT
Royal Dublin A

9:00am EDT

The Microworld of Natural Diamonds
Tuesday September 15, 2026 9:00am - 11:00am EDT
This Hands-on GIA session will be repeated. Space is limited to 24 participants and is first-come, first-served.

Dive into the microworld of natural diamonds with a renowned analytical microscopist, gemologist, and award-winning photomicrographer. This presentation will explore some of the most fascinating inclusions and microfeatures found in natural diamonds as well as discuss why they are gemologically interesting and geologically significant.
Speakers
avatar for Nathan Renfro

Nathan Renfro

Sr. Manager, Identification, GIA
Nathan Renfro, a native of western North Carolina, developed an interest in minerals during his late teens, which was sparked by his grandfather’s rock collection. In 2006 he completed his undergraduate studies in geology and then went on to enroll at GIA for the resident Graduate... Read More →
Tuesday September 15, 2026 9:00am - 11:00am EDT
Royal Dublin B

10:30am EDT

AWCI Mobile Classroom: Workshop: Modern Watch Timing Equipment: Watch Timers and Their Use
Tuesday September 15, 2026 10:30am - 11:30am EDT
This class will utilize modern Witschi mechanical watch timing equipment to analyze mechanical watch movements. The course will give a general overview of the timing equipment, allowing for questions and answers as well as an opportunity to use the equipment. Part of this course will be hands-on with movements and equipment being provided for use.
Speakers
JZ

Jason Ziegenbein

Lead Watch Educator, AWCI
Tuesday September 15, 2026 10:30am - 11:30am EDT
Walkway to Oscola

10:30am EDT

Creating Collectors the Crayola Way
Tuesday September 15, 2026 10:30am - 11:30am EDT
Gem merchants, retail owners, staff, and clients all agree that describing color can be difficult. We can see it in our mind, we know the saturation we're seeking, but we can't quite describe it—it's just a half shade darker or lighter or just a tad more purple in the blue, just a touch more pink to the red...
With so many choices of colored gemstones in the world, how does one get it right, every time, when describing their perfect color choice? Join Shelly Sergent, Curator of the award-winning Somewhere In The Rainbow Collection, as she shares her insight into the whimsical yet highly effective color system. Shelly will share how you can create color gemstone collectors using the engaging system created by Crayola and why it works.
Speakers
avatar for Shelly Sergent

Shelly Sergent

Curator of Collection, Somewhere In The Rainbow Collection
Somewhere In The Rainbow specializes in colored gemstones, handcrafted designer jewels, the American Innovator time period, museum exhibitions, and the collection of colored gems. Feel free to talk to me about anything colorful, masterful, and fun! I've spent 44 years in the industry... Read More →
Tuesday September 15, 2026 10:30am - 11:30am EDT
Augusta A

10:30am EDT

Selling to Gen Z in 2026: What Actually Works Now
Tuesday September 15, 2026 10:30am - 11:30am EDT
Gen Z is reshaping how jewelry is discovered, evaluated, and purchased—especially in the engagement category. In this candid panel, Communications & PR consultant Jen Cullen Williams is joined by Gen Z and young millennial jewelry professionals to break down what’s resonating now. From shifting engagement ring preferences to the role of social media, authenticity, and in-store experience, this session will explore how to effectively connect with the next generation of buyers. Panelists will share real-world insights on communication styles, digital touchpoints, and what builds trust (or breaks it) during the sales journey. If you want to stay relevant and competitive, this session offers a clear, unfiltered look at how Gen Z expects to shop and how you can meet them there.
Speakers
avatar for Jen Cullen Williams

Jen Cullen Williams

Founder, Jen Cullen Williams Communications
Jen Cullen Williams is an award-winning communications consultant recognized for her expertise in retail and marketing trends and her ability to connect businesses with media and consumers to drive visibility and growth. Since launching her career in 2006 in PR agencies, and later... Read More →
Tuesday September 15, 2026 10:30am - 11:30am EDT
Congressional A

2:30pm EDT

AI's Next Role in Jewelry Design
Tuesday September 15, 2026 2:30pm - 3:30pm EDT
This GIA session will be repeated.

Generative AI is moving quickly from a novelty tool for inspiration toward a practical part of the jewelry design workflow. This session explores how today’s AI platforms are being used to create more realistic jewelry concepts, test material and proportion accuracy, and support the development of 3D design assets. We will look at where these tools are already helping retailers communicate ideas more effectively with clients, as well as where they still fall short of true manufacturing readiness. Attendees will leave with a clearer sense of what AI can do today, what is still hype, and how to evaluate these tools without compromising the craftsmanship, trust, and artistry at the heart of fine jewelry.
Speakers
avatar for Mike Magee

Mike Magee

Senior Subject Specialist, Jewelry Manufacturing Arts, GIA
Mike Magee is a Sr. Subject Specialist in the jewelry manufacturing arts at GIA. An award-winning CAD designer, Mike has spent more than 25 years in the jewelry industry and over 15 years teaching CAD/CAM and digital jewelry design. After graduating from Cornell University, he trained... Read More →
Tuesday September 15, 2026 2:30pm - 3:30pm EDT
Royal Melbourne A

2:30pm EDT

Natural Diamonds Have Never Had a Better Story. Is Your Team Telling It?
Tuesday September 15, 2026 2:30pm - 3:30pm EDT
Today's diamond consumer is asking harder questions, and the retailers who can answer them accurately and compellingly earn loyalty, repeat business, and referrals. In this session, Grant Mobley gives retailers a playbook for talking about natural diamonds in an honest, fascinating, and genuinely persuasive way without overselling or sounding scripted. You'll walk away knowing how to communicate what makes natural diamonds extraordinary—from their billion-year story to the real differences between natural and lab-grown diamonds that consumers should understand. You'll also be introduced to a free education platform built to get your sales team speaking about diamonds with confidence and accuracy with on-demand learning modules, short-form videos, and easy talking points.
Speakers
avatar for Grant Mobley

Grant Mobley

Jewelry & Watch Editor, Natural Diamond Council
Grant Mobley is the Jewelry & Watch Editor of Only Natural Diamonds and the Natural Diamond Council and writer and contributor of diamond and diamond industry-focused content. He comes with 17 years of jewelry industry experience, starting with growing up in his family’s retail... Read More →
Tuesday September 15, 2026 2:30pm - 3:30pm EDT
Augusta A

2:30pm EDT

Our Changing Jewelry Industry
Tuesday September 15, 2026 2:30pm - 3:30pm EDT
This session offers a comprehensive exploration of today's jewelry industry, which is navigating through challenging economic and geopolitical conditions. It will provide a macro view of the headwinds and tailwinds influencing our jewelry industry, including market size and growth, industry health, and competitive influences. With a focus on the jewelry store market, topics include sales trends, custom jewelry, pricing trends, natural and lab-grown diamond markets, diamond screening technology, bridal market changes, color gemstone market, and an overview of the U.S. manufacturing market. Benchmark your company against current market changes. Harold is the 2020 AGS Sallie Morton Award winner, known for his many presentations on jewelry market analysis to industry organizations.
Speakers
avatar for Harold Dupuy, FGA

Harold Dupuy, FGA

Vice President Strategic Analysis, Stuller, Inc.
Harold Dupuy, Vice President of Strategic Analysis at Stuller, Inc., is the 2020 AGS Sallie Morton Award recipient, recognized for presenting jewelry market analysis to industry organizations. He is a Fellow of the Gemological Association of Great Britain (FGA), a Graduate Gemologist... Read More →
Tuesday September 15, 2026 2:30pm - 3:30pm EDT
Colonial A

2:30pm EDT

Secret Teachings of a Gem Buyer: Field-Tested Techniques for Unlocking Value in Estate Jewelry
Tuesday September 15, 2026 2:30pm - 3:30pm EDT
As wealth transitions from baby boomers to the next generation, more estate jewelry is re-entering the market, often with rare gems unseen for decades. For jewelers and gem professionals, that creates both opportunity and risk.

This session combines practical gemology with real-world buying strategy, sharing field-tested techniques from high-volume colored stone acquisition. Attendees will learn how to assess value efficiently, spot subtle indicators others miss, and avoid costly mistakes in the estate space.

Using applied examples, unconventional tools, and observational methods, this session sharpens instincts for fast-moving buying environments and equips professionals to approach post-consumer jewelry with greater confidence, clarity, and commercial awareness.
Speakers
BE

Bert Esterhuysen, CG

Sustainability Partner & Gem Buyer, Rothschild Trading Company

Tuesday September 15, 2026 2:30pm - 3:30pm EDT
Olympic A

2:30pm EDT

Selling with Proof: How Digital Storytelling and Provenance Drive Diamond Sales
Tuesday September 15, 2026 2:30pm - 3:30pm EDT
Today’s diamond clients are not just buying beauty. They are buying transparency, personalization, and experience. This session explores how verified origin and digital storytelling are reshaping the diamond selling process.

Panelists will share how retailers are using technology to build trust, simplify decisions, and elevate the in-store experience. They will also address rarity, including the reality that not every 3X or AGS 0 qualifies, and how lower rough yield and selective production contribute to value.

This is not a product presentation. It is a practical discussion about selling differently, where emotion remains central but is reinforced with proof, and where transparency, scarcity, and experience come together to create something truly special for today’s consumer.
Speakers
MK

Moshe Klein

Chief Executive Officer, Grandview Klein Diamonds

Panelists
MB

Mahiar Borhanjoo

Chief Commercial Officer, SVP Polish, De Beers Group

Tuesday September 15, 2026 2:30pm - 3:30pm EDT
Congressional A

2:30pm EDT

(Un)Natural Beauty: Treatments in Ruby & Sapphire
Tuesday September 15, 2026 2:30pm - 4:30pm EDT
This Hands-on GIA session will be repeated. Space is limited to 24 participants and is first-come, first-served.

In today’s market, it is increasingly rare to come across ruby and sapphire whose beauty and appeal is entirely due to natural processes. During this hands-on seminar, GIA experts provide an in-depth understanding of various artificial treatments for ruby and sapphire. Through close examination of specimens, participants will learn practical tips for identifying these treatments and gain a better understanding of why these stones were treated at all.
Speakers
avatar for Aaron Palke, Ph.D.

Aaron Palke, Ph.D.

Sr. Manager, Colored Stone Research, GIA
Dr. Aaron Palke developed an interest in minerals and gemstones searching for agates and other minerals in eastern Montana. Dr. Palke pursued a formal education in geology, obtaining a Bachelor of Science degree from The University of Tulsa and a Ph.D. from Stanford University. He... Read More →
Tuesday September 15, 2026 2:30pm - 4:30pm EDT
Royal Dublin A

4:00pm EDT

AWCI Mobile Classroom: Workshop: Cell Replacement, The Right Way
Tuesday September 15, 2026 4:00pm - 5:00pm EDT
This class will utilize modern ways to test the cell and movement ensuring a successful service for your customer. Movement cleanliness is a key element to ensure success. Part of this course will be hands-on with movements, tooling, and equipment being provided for use.
Speakers
avatar for Jason Champion

Jason Champion

Education Director, AWCI
Jason Champion is a Certified Watchmaker 21 and the education director for the American Watchmakers-Clockmakers Institute (AWCI) where he aids in curriculum development, teaches classes, and oversees AWCI’s world-renowned certification, traveling education, and the Archie Perkins... Read More →
Tuesday September 15, 2026 4:00pm - 5:00pm EDT
Walkway to Oscola

4:00pm EDT

From Owner to Legacy Builder: Preparing the Next Generation of Leaders
Tuesday September 15, 2026 4:00pm - 5:00pm EDT
Many retail jewelry store owners have built successful businesses but lack a clear plan for developing future leaders and transitioning authority. This session provides a practical framework to identify, develop, and empower the next generation.

Attendees will learn how to move beyond informal succession planning and implement a structured approach to leadership development, accountability, and decision-making. We’ll address common challenges such as promoting the wrong people, holding onto control too long, and navigating family versus non-family dynamics.

Participants will leave with actionable strategies to begin developing leaders immediately while protecting their business, culture, and long-term legacy.
Speakers
avatar for Stephen Barnes

Stephen Barnes

Owner/CEO, Independent Jewelers Organization (IJO)
Tuesday September 15, 2026 4:00pm - 5:00pm EDT
Colonial A

4:00pm EDT

Recent Advances in Laboratory-Grown Diamond Screening Technologies
Tuesday September 15, 2026 4:00pm - 5:00pm EDT
Production of laboratory-grown diamonds (LGD) for jewelry is constantly evolving, introducing new advancements that occasionally alter the properties of these stones. These changes raise the risk of misidentification by trade members using shelf product screening devices (also known as Diamond Verification Instruments), which could lead to reputational damage and loss of trust. This presentation provides a detailed review of the latest screening models and technologies for distinguishing natural diamonds from LGDs. Each method and its features are explored, along with limitations and blind spots identified by Stuller’s research on 20 million screening tests. Additionally, new advancements in HPHT and CVD melee LGDs, and the challenges to current screening methods, will be discussed.
Speakers
avatar for Guy Borenstein

Guy Borenstein

Director of Gemological Research and Lab Services, Stuller Inc.
Guy Borenstein, FGA EGG, is Stuller's Director of Gemological Research and Lab Services, leading the company's comprehensive diamond screening and gemological testing operations across its global facilities.
In addition to directing fully equipped, high-volume gemological laboratory operations, Borenstein's other responsibilities include heading the company's diamond screening array, testing more than 5 million units a year; developing new testing techniques and protocols for diamonds... Read More →
Tuesday September 15, 2026 4:00pm - 5:00pm EDT
Olympic B

4:00pm EDT

Scaling the Sparkle: The Manufacturing Roadmap for Automated Faceting
Tuesday September 15, 2026 4:00pm - 5:00pm EDT
While automated faceting promises a revolution in consistency and throughput, the transition from artisanal cutting to industrial-scale manufacturing is fraught with hurdles. This session is a deep dive for manufacturers, production managers, and large-scale wholesalers into the practicalities of a "lights-out" lapidary shop. We will analyze the opportunities—such as a projected 23.4% CAGR in the automatic segment and 15-30% labor cost reductions—against the challenges of high capital expenditure, skilled operator shortages, and the "yield vs. speed" dilemma when cutting high-value rough. Attendees will leave with a realistic framework for phased implementation, from pilot programs to full-scale robotic integration.
Speakers
LH

Lee Haynes

Owner, LWH Gems
Tuesday September 15, 2026 4:00pm - 5:00pm EDT
Olympic A
 
Wednesday, September 16
 

10:15am EDT

AWCI Mobile Classroom: Workshop: Modern Watch Timing Equipment: Watch Timers and Their Use
Wednesday September 16, 2026 10:15am - 11:15am EDT
This class will utilize modern Witschi mechanical watch timing equipment to analyze mechanical watch movements. The course will give a general overview of the timing equipment, allowing for questions and answers as well as an opportunity to use the equipment. Part of this course will be hands-on with movements and equipment being provided for use.
Speakers
JZ

Jason Ziegenbein

Lead Watch Educator, AWCI
Wednesday September 16, 2026 10:15am - 11:15am EDT
Walkway to Oscola

10:15am EDT

Beyond Bridal: Elevating the Independent Jeweler Experience
Wednesday September 16, 2026 10:15am - 11:15am EDT
Today's discerning client wants personalization, curation, and an experience. We'll look beyond the bridal case — sourcing like an insider and building a concierge, style-led sales model that meets them where they are.
Speakers Panelists
avatar for Grant Mobley

Grant Mobley

Jewelry & Watch Editor, Natural Diamond Council
Grant Mobley is the Jewelry & Watch Editor of Only Natural Diamonds and the Natural Diamond Council and writer and contributor of diamond and diamond industry-focused content. He comes with 17 years of jewelry industry experience, starting with growing up in his family’s retail... Read More →
avatar for Mark Klein

Mark Klein

Vice President, Julius Klein Diamonds
Mark is a 3rd generation Diamantaire, following in his families heritage who established Julius Klein Diamonds in 1948.

Mark has firsthand knowledge, experience, and expertise of the entire global diamond trade. From overseeing master diamond cutters and polishers in the company’s diamond cutting facilities, to working first hand with the jewelry manufacturing team, to the ultimate selling and distribution... Read More →
NN

Niveet Nagpal

Omi Gems, Inc.

Wednesday September 16, 2026 10:15am - 11:15am EDT
Congressional B

10:15am EDT

Luminescence – A Hugely Underrated Physical Property in Gem Testing
Wednesday September 16, 2026 10:15am - 11:15am EDT
For many in the gem trade, luminescence is nothing more than the observation of the glow that gemstones exhibit under a UV lamp used in gemology, with limited use such as the distinction of natural and synthetic spinel. But fluorescence is a property of much more importance used in a wide array of applications. In the past three decades a large variety of luminescence-based gem-testing methods have been developed, from imaging to spectroscopy using all sorts of excitation sources. Today, luminescence-based testing is extensively used for diamond testing but also for a wide range of other gem species such as corundum, spinel, beryl and many others. This presentation offers an insight into the world of gemstone luminescence, with amazing images, surprising science, and convincing results.
Speakers
avatar for Thomas Hainschwang

Thomas Hainschwang

CEO, GGTL Laboratories
I am Director and co-founder of GGTL Laboratories (GGTL Laboratories Liechtenstein). I have founded Gemlab (Liechtenstein) in 1996 and have joined a very close collaboration with GemTechLab in Geneva in 2011, through which GGTL Laboratories emerged, with the three member labs in Liechtenstein... Read More →
Wednesday September 16, 2026 10:15am - 11:15am EDT
Olympic A

10:15am EDT

Pure Transparency
Wednesday September 16, 2026 10:15am - 11:15am EDT
In an industry built on trust, I believe transparency is no longer optional — it is the foundation of sustainable growth. At Shree Ramkrishna Exports, this belief has been deeply shaped by my father, Shri Govind Dholakia, who has always led with integrity, purpose, and a people-first approach.

In this session, I will share how we have embedded what we call “Pure Transparency” into our business, not just as a principle, but as a way of operating every day. From ethical sourcing and digital transformation to building a strong internal culture, I will talk about how transparency can strengthen trust, create long-term value, and differentiate a brand in today’s evolving diamond industry.

For me, true success lies in building a business that is not only profitable but also principled.
Speakers
SD

Shreyans Dholakia

Entrepreneur- Brand Custodian, Shree Ramkrishna Exports Pvt. Ltd.
Wednesday September 16, 2026 10:15am - 11:15am EDT
Colonial B

10:15am EDT

Introduction to Jewelry Forensics
Wednesday September 16, 2026 10:15am - 12:15pm EDT
Space for this Hands-on GIA session is limited to 24 participants and is first-come, first-served.

Buyers of used jewelry and those who take in jewelry for appraisal or repair go through a process to identify, analyze, and assess the quality and nature of an item. Many know only certain aspects of manufacturing and are only able to recognize a narrow range of certain make traces. GIA has a systematic framework that will guide you in identifying areas to gain more exposure. Through this lecture and hands-on seminar, you will learn “jewelry forensics” basics, including identifying hand-fabricated components, cast components, CAD/CAM manufactured components, and cast-in-in-place gemstones. Attendees will understand and learn a systematic process and recognizing basic traces of manufacturing processes.
Speakers
avatar for Mike Magee

Mike Magee

Senior Subject Specialist, Jewelry Manufacturing Arts, GIA
Mike Magee is a Sr. Subject Specialist in the jewelry manufacturing arts at GIA. An award-winning CAD designer, Mike has spent more than 25 years in the jewelry industry and over 15 years teaching CAD/CAM and digital jewelry design. After graduating from Cornell University, he trained... Read More →
avatar for Al Gilbertson, CG

Al Gilbertson, CG

Project Manager of Cut-Research, GIA
Al, currently the Project Manager of Cut-Research at GIA’s Carlsbad Laboratory, was raised in the lapidary (gem-cutting) business and eventually managed a high-end AGS retail jeweler whose shop employed several custom goldsmiths. He later owned a high-end trade shop specializing... Read More →
Wednesday September 16, 2026 10:15am - 12:15pm EDT
Royal Dublin A

10:15am EDT

Making the Call - Check List of the Defining Features of the major US jewelry periods from 1850-1950: A Systematic approach
Wednesday September 16, 2026 10:15am - 12:15pm EDT
This presentation is a 2-hour lecture and hands-on session.

Decisions, decisions—making an era call can be a tough decision, but it also shows your expertise. Suzanne and Starla have dedicated their professional lives to the forensics of jewelry dating. Part 1 of this 2-hour session covers the critical design elements, construction techniques, and materials available to create a set of factors that determine antique/vintage/reproduction jewelry dating. Part 2 is a hands-on session that has you using a checklist to "make the call" on a variety of pieces from the different eras. Working in small groups with your loupe, you will be able to test your knowledge. Then we will examine the pieces together in a "do you see what I see" wrap up, highlighting the key elements.
Speakers
avatar for Starla Turner

Starla Turner

Inventory Cataloguing and Staff Gemologist, Lang Antique and Estate Jewelry
I spend my day at the microscope deciphering  a piece of jewelrys' history by adding up the clues from all it's parts..  Each piece we handle has its story. The metals it was created from, the gems that embellished it, and how the metalsmith put it all together with the technology... Read More →
avatar for Suzanne Martinez

Suzanne Martinez

Owner/Buyer/Gemologist, Lang Antiques and Estate Jewelry
I am a credentialed senior gemologist, jewelry appraiser, jewelry historian and the curator for Lang's Antique jewelry collection. I actively buy from sellers all over the world and in our store. I am also the founder of our Antique Jewelry University. It would be my pleasure to help... Read More →
Wednesday September 16, 2026 10:15am - 12:15pm EDT
Olympic B

10:15am EDT

The Amazing Natural Diamond Story
Wednesday September 16, 2026 10:15am - 12:15pm EDT
Space for this Hands-on GIA session is limited to 24 participants and is first-come, first-served.

Many jewelers work with diamonds on almost a daily basis, and they can lose sight of how remarkable these natural gemstones are. This presentation will discuss the geological conditions of diamond formation that give rise to their rarity, and the distinctive features which provide positive evidence of their natural origin.
Speakers
avatar for James Shigley, Ph.D.

James Shigley, Ph.D.

Distinguished Research Fellow, GIA
Dr. James Shigley is a distinguished research fellow at the Gemological Institute of America in Carlsbad, California.  Prior to joining GIA in 1982, he studied geology as an undergraduate at the University of California Berkeley and later received his doctorate in geology from Stanford... Read More →
avatar for Brenda Harwick

Brenda Harwick

Senior Manager, On Campus and Lab Gemology Instruction, GIA
A specialist in both the theory and practice of diamond grading, colored stone grading, and gem identification, Brenda Harwick’s expertise comes from a ten-year background in retail and gemological training. Brenda earned her Graduate Gemologist diploma, and in 1999 she was hired... Read More →
Wednesday September 16, 2026 10:15am - 12:15pm EDT
Royal Dublin B

11:45am EDT

Sculptures of Light: The Artistry of Contrast in Fancy-Shaped Diamonds
Wednesday September 16, 2026 11:45am - 12:45pm EDT
This GIA session will be repeated.

Sculptures of Light: The Artistry of Contrast explores the role of dark zone features in fancy-shaped diamonds and their influence on Visual Performance. Often misunderstood, contrast features are an impactful component of how diamonds create pattern and visual character. Through guided education, comparative analysis, and real-world examples, this presentation examines the wide range of dark-zone appearances across GIA’s grading scales. In addition to providing a sneak peek at GIA’s upcoming fancy-shape cut grade system, the session will explore the fascinating way intentional contrast anchors a diamond’s visual design, providing both dimension and space to its unique optical architecture.
Speakers
avatar for Amanda Hawkes, CG

Amanda Hawkes, CG

Research Support Manager, GIA
Amanda Hawkes, GG, is the Research Support Manager for GIA’s Cut Grade Research Team. She began her gemological career at AGS Laboratories in 2011, where she held a variety of diamond grading and leadership roles, including Laboratory Grading Manager, before joining GIA in 2022... Read More →
avatar for Lisa Kennedy

Lisa Kennedy

Technical Advisor, GIA
Lisa Kennedy is a Technical Advisor for GIA Education, known for her strong scientific foundation and more than a decade of hands-on gemological experience. She began her career in fine jewelry retail before advancing to GIA’s New York laboratory as a Gemologist, where she specialized... Read More →
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Royal Melbourne A

11:45am EDT

The Art and Science of Why We Buy Luxury
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Luxury purchases are often explained through demographics, psychographics, or income levels. Yet the decision to buy luxury—especially luxury jewelry—is rarely that straightforward. The motivations behind these purchases are far more complex, emotional, and often unconscious. This session will explore the art and science of luxury buying behavior. We examine the psychological forces that shape desire, hesitation, and decision-making, and why clients themselves often struggle to articulate their needs. Most importantly, we will discuss how talented sales professionals ethically unlock resistance and positively influence client buying behavior through subtle psychological cues and effective behavioral nudges.
Speakers
PS

Peter Smith

Principal Partner, The Retail Smiths
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Augusta B

11:45am EDT

The Art of Intentional Merchandising: Turning Product Into Story, Structure, and Sell-Through
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Merchandising is not just about displaying product; it is about creating clarity, meaning, and a reason to shop.
In today’s retail environment, many showcases are overfilled yet underperforming, leaving customers overwhelmed and disengaged. Intentional merchandising transforms existing inventory into cohesive, story-driven collections that guide the customer journey and improve conversion.

In this session, jewelry strategist Nan Lung Palmer shares real-world examples from working with independent retailers ranging from $2M to $25M in revenue. Through before-and-after photos and videos of in-store transformations, she will demonstrate how to rethink case lines using strategic product grouping, visual hierarchy, and storytelling.

Beyond the showcase, this session also explores how to streamline vendor and manufacturer mix, buy with intention, and establish merchandising standards that ensure the right product is brought into the store—and placed with purpose.

Attendees will leave with a practical, repeatable framework—the 5 P’s of Merchandising—to drive engagement, improve sell-through, and elevate the retail experience.
Speakers
avatar for Nan Lung Palmer

Nan Lung Palmer

Owner and Managing Director, Facets Jewelry Consulting
Nan Lung Palmer is the Founder and Managing Director of FACEts Jewelry Consulting, a strategic merchandising and brand consultancy specializing in helping jewelry retailers, manufacturers, and designers create greater clarity, profitability, and intentional growth through the 5 P’s... Read More →
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Colonial B

11:45am EDT

The Leader You Imagined You'd Be and the One Your Business Actually Needs
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Most jewelry business owners and managers became leaders by accident. They were great at the craft, great at the sale, great at the product—and one day found themselves responsible for people, culture, and performance without ever being taught how. The leader they imagine themselves to be rarely matches the leader their business actually demands. In this session, Andrea Lucille Pooler, COO of Modani Jewels, draws on more than 25 years leading, coaching, and transforming jewelry businesses to help attendees honestly assess where they are, identify the specific gaps holding their teams back, and leave with a clear, actionable path forward. This is not a motivational talk. It is a leadership diagnostic, with the tools, frameworks, and next steps to begin closing the gap.
Speakers
avatar for Andrea Lucille Pooler

Andrea Lucille Pooler

COO, Modani Jewels
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Colonial A

3:00pm EDT

Attracting the Sustainable Shopper with an Impact-Driven Business Model
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
This panel focuses on how ethical purchasing can help jewelers reach a growing demographic of clients who care about impact and accountability. It is designed as a practical “how to” conversation, not theory. Drawing on the experience of corporate buyers, retail store owners, and suppliers who prioritize transparent and fair supply chains, speakers will share what responsible practice looks like in real life. We’ll talk about how real stories and transparent sourcing build trust, long-term loyalty, and measurable economic value for businesses and mining communities alike.
Speakers
avatar for Susan Wheeler

Susan Wheeler

Founder, Responsible Jewelry Transformative, VirtuGem, Susan Wheeler Design
I'm a jewelry designer and a responsible jewelry advocate who works to bring people together from across the global jewelry supply chain and work together to transform the jewelry industry to be more equitable and responsible. I'm the founder of the Responsible Jewelry Transformative... Read More →
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Congressional B

3:00pm EDT

AWCI Mobile Classroom: Workshop: Water Resistance: Wet and Dry Methods
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Not only will the testers be demonstrated, but each participant will go hands-on with each machine. This training even includes programming these devices for their optimal use. Guidelines for testing will be discussed and specification charts will be handed out. Cases will be prepared for random testing. This is a hands-on workshop and tooling will be provided.
Speakers
JZ

Jason Ziegenbein

Lead Watch Educator, AWCI
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Walkway to Oscola

3:00pm EDT

Colored Gem Grading and Pricing Workshop
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
This Hands-on session will be repeated. Space is limited to 20 participants and is first-come, first-served.

This workshop will offer a systematic approach to grading gems for color, clarity, and cut. Various color systems will be discussed with actual hands-on grading of gemstones that I bring using the World of Color system. A methodology will be taught for assessing colored gemstones for clarity and cut and to gain experience in accurate pricing.
Speakers
avatar for Richard Drucker

Richard Drucker

President Emeritus, Gemworld International
Richard Drucker is the founder and president emeritus of Gemworld International, Inc. in Glenview, Illinois. His credentials include: Graduate Gemologist of the Gemological Institute of America; Honorary Fellow of the Gemmological Association of Great Britain; Senior Member of the... Read More →
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Olympic B

3:00pm EDT

Edit to Grow: The Discipline Behind Profitable Jewelry Assortments from Concept to Retail
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Growth in today’s jewelry market does not come from carrying more product. It comes from carrying the right product with intention.

As gold costs fluctuate and consumers become more informed before beginning the buying process, retailers and brands must rethink how assortments are structured, edited, and presented. Strategic assortment discipline, from initial design concept through the sales floor and digital storefront, offers a path to stronger profitability and differentiation.

In this session, strategist Nan Lung Palmer shares case studies showing how retailers, designers, and suppliers can refine product strategies through collaboration, disciplined SKU creation, and clearer price architecture to improve margin clarity, product turn, and brand focus.
Speakers
avatar for Nan Lung Palmer

Nan Lung Palmer

Owner and Managing Director, Facets Jewelry Consulting
Nan Lung Palmer is the Founder and Managing Director of FACEts Jewelry Consulting, a strategic merchandising and brand consultancy specializing in helping jewelry retailers, manufacturers, and designers create greater clarity, profitability, and intentional growth through the 5 P’s... Read More →
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Colonial B

3:00pm EDT

The Future of Fine Jewelry: What’s Changing, What’s Enduring, and What Actually Matters
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Luxury jewelry is evolving fast—and no, it’s not just about bigger stones and higher gold prices. In this session, we’ll take a clear-eyed, good-humored look at what’s shaping the future of our industry: the rise of lab-grown diamonds, ongoing gold price volatility, tariffs and global supply chain shifts, changing consumer expectations, and what all of this means for brands and independent retailers. We’ll separate noise from opportunity, trends from truths, and short-term challenges from long-term strategy. Most importantly, we’ll talk about how strong brands continue to win—by staying agile, authentic, and focused on value beyond the product itself. Insightful, practical, and refreshingly candid, this is a conversation about navigating change without losing authenticity.
Speakers
JR

Jodi Riesenberg

EVP TACORI, TACORI
Panelists
avatar for Alexis Padis

Alexis Padis

President, Padis Jewelry
Alexis Padis is President of Padis Jewelry in the San Francisco Bay Area. Padis Jewelry has been serving the Bay Area for 50 years and has five locations including three in San Francisco, a tasting room and jewelry store in Napa Valley, and a location within Broadway Plaza Mall in... Read More →
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Congressional A

3:00pm EDT

What Every Jeweler Should Know About Precious Metals Metallurgy
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
While jewelers are trained in karat, color, and metalworking techniques, many would appreciate and benefit from a more in-depth understanding of metallurgical principles and the properties specific to the precious metals they work with and sell every day. Knowing the underlying concepts will illuminate issues that are common at the bench, at the sales counter, and in the customer’s long-term satisfaction.

This presentation explores precious metals metallurgy, the mechanical properties of various jewelry alloys, the impact of casting techniques on quality, and the anatomy of common casting defects. Additional highlights will include the metallurgical impact of various bench techniques and tips for using your new technical knowledge at the sales counter.
Speakers
avatar for Joel Meltzer

Joel Meltzer

Director of Manufacturing, TechForm Advanced Casting Technology, LLC
Joel Meltzer is the Director of Manufacturing at TechForm Advanced Casting Technology. Joel studied art in many different forms, from large-scale sculpture to printmaking, but fell in love with jewelry making while living in Tucson, Arizona. He received his BFA with a concentration... Read More →
avatar for Silas Morgan

Silas Morgan

Director of Business Development, TechForm Advanced Casting Technology, LLC
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Olympic A

3:00pm EDT

Speaking the Pearl Language
Wednesday September 16, 2026 3:00pm - 5:00pm EDT
This Hands-on GIA session will be repeated. Space is limited to 24 participants and is first-come, first-served.

The pearl market is more complex than ever, making precise terminology essential for protecting both your business and your customers. This session offers a concise look at pearl formation before diving into the core of pearl categorization. Using high-quality images and graphics developed by the GIA pearl research and education teams, we will make both the formation and categorization digestible to you. The session also offers hands-on experience taking advantage of the pearl samples handpicked for the purpose of this seminar. By the end of this session, you will have a professional command of the proper terminology used to accurately describe your pearl products.
Speakers
avatar for Tao Hsu, Ph.D.

Tao Hsu, Ph.D.

Director of Gemology Content and Professional Development, GIA
Dr. Hsu received her PhD degree in geology from University of Southern California. She also earned a Bachelor of Engineering degree in Gemology from China University of Geosciences (Beijing). After joining GIA in 2012, she has been a major contributor to gemology content development... Read More →
avatar for Lisa Kennedy

Lisa Kennedy

Technical Advisor, GIA
Lisa Kennedy is a Technical Advisor for GIA Education, known for her strong scientific foundation and more than a decade of hands-on gemological experience. She began her career in fine jewelry retail before advancing to GIA’s New York laboratory as a Gemologist, where she specialized... Read More →
Wednesday September 16, 2026 3:00pm - 5:00pm EDT
Royal Dublin B

3:00pm EDT

The Microworld of Natural Diamonds
Wednesday September 16, 2026 3:00pm - 5:00pm EDT
Space for this Hands-on GIA session is limited to 24 participants and is first-come, first-served.

Dive into the microworld of natural diamonds with a renowned analytical microscopist, gemologist, and award-winning photomicrographer. This presentation will explore some of the most fascinating inclusions and microfeatures found in natural diamonds as well as discuss why they are gemologically interesting and geologically significant.
Speakers
avatar for Nathan Renfro

Nathan Renfro

Sr. Manager, Identification, GIA
Nathan Renfro, a native of western North Carolina, developed an interest in minerals during his late teens, which was sparked by his grandfather’s rock collection. In 2006 he completed his undergraduate studies in geology and then went on to enroll at GIA for the resident Graduate... Read More →
Wednesday September 16, 2026 3:00pm - 5:00pm EDT
Royal Dublin A

4:30pm EDT

AI's Next Role in Jewelry Design
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Generative AI is moving quickly from a novelty tool for inspiration toward a practical part of the jewelry design workflow. This session explores how today’s AI platforms are being used to create more realistic jewelry concepts, test material and proportion accuracy, and support the development of 3D design assets. We will look at where these tools are already helping retailers communicate ideas more effectively with clients, as well as where they still fall short of true manufacturing readiness. Attendees will leave with a clearer sense of what AI can do today, what is still hype, and how to evaluate these tools without compromising the craftsmanship, trust, and artistry at the heart of fine jewelry.
Speakers
avatar for Mike Magee

Mike Magee

Senior Subject Specialist, Jewelry Manufacturing Arts, GIA
Mike Magee is a Sr. Subject Specialist in the jewelry manufacturing arts at GIA. An award-winning CAD designer, Mike has spent more than 25 years in the jewelry industry and over 15 years teaching CAD/CAM and digital jewelry design. After graduating from Cornell University, he trained... Read More →
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Royal Melbourne A

4:30pm EDT

Colored Gem Grading and Pricing Workshop
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Space for this Hands-on session is limited to 20 participants and is first-come, first-served.

This workshop will offer a systematic approach to grading gems for color, clarity, and cut. Various color systems will be discussed with actual hands-on grading of gemstones that I bring using the World of Color system. A methodology will be taught for assessing colored gemstones for clarity and cut and to gain experience in accurate pricing.
Speakers
avatar for Richard Drucker

Richard Drucker

President Emeritus, Gemworld International
Richard Drucker is the founder and president emeritus of Gemworld International, Inc. in Glenview, Illinois. His credentials include: Graduate Gemologist of the Gemological Institute of America; Honorary Fellow of the Gemmological Association of Great Britain; Senior Member of the... Read More →
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Olympic B
 
Thursday, September 17
 

10:30am EDT

(Un)Natural Beauty: Treatments in Ruby & Sapphire
Thursday September 17, 2026 10:30am - 12:30pm EDT
Space for this Hands-on GIA session is limited to 24 participants and is first-come, first-served.

In today’s market, it is increasingly rare to come across ruby and sapphire whose beauty and appeal is entirely due to natural processes. During this hands-on seminar, GIA experts provide an in-depth understanding of various artificial treatments for ruby and sapphire. Through close examination of specimens, participants will learn practical tips for identifying these treatments and gain a better understanding of why these stones were treated at all.
Speakers
avatar for Aaron Palke, Ph.D.

Aaron Palke, Ph.D.

Sr. Manager, Colored Stone Research, GIA
Dr. Aaron Palke developed an interest in minerals and gemstones searching for agates and other minerals in eastern Montana. Dr. Palke pursued a formal education in geology, obtaining a Bachelor of Science degree from The University of Tulsa and a Ph.D. from Stanford University. He... Read More →
Thursday September 17, 2026 10:30am - 12:30pm EDT
Royal Dublin A

10:30am EDT

Speaking the Pearl Language
Thursday September 17, 2026 10:30am - 12:30pm EDT
Space for this Hands-on GIA session is limited to 24 participants and is first-come, first-served.

The pearl market is more complex than ever, making precise terminology essential for protecting both your business and your customers. This session offers a concise look at pearl formation before diving into the core of pearl categorization. Using high-quality images and graphics developed by the GIA pearl research and education teams, we will make both the formation and categorization digestible to you. The session also offers hands-on experience taking advantage of the pearl samples handpicked for the purpose of this seminar. By the end of this session, you will have a professional command of the proper terminology used to accurately describe your pearl products.
Speakers
avatar for Tao Hsu, Ph.D.

Tao Hsu, Ph.D.

Director of Gemology Content and Professional Development, GIA
Dr. Hsu received her PhD degree in geology from University of Southern California. She also earned a Bachelor of Engineering degree in Gemology from China University of Geosciences (Beijing). After joining GIA in 2012, she has been a major contributor to gemology content development... Read More →
avatar for Lisa Kennedy

Lisa Kennedy

Technical Advisor, GIA
Lisa Kennedy is a Technical Advisor for GIA Education, known for her strong scientific foundation and more than a decade of hands-on gemological experience. She began her career in fine jewelry retail before advancing to GIA’s New York laboratory as a Gemologist, where she specialized... Read More →
Thursday September 17, 2026 10:30am - 12:30pm EDT
Royal Dublin B

11:00am EDT

AWCI Mobile Classroom: Workshop: Cell Replacement, The Right Way
Thursday September 17, 2026 11:00am - 12:00pm EDT
This class will utilize modern ways to test the cell and movement ensuring a successful service for your customer. Movement cleanliness is a key element to ensure success. Part of this course will be hands-on with movements, tooling and equipment being provided for use.
Speakers
avatar for Jason Champion

Jason Champion

Education Director, AWCI
Jason Champion is a Certified Watchmaker 21 and the education director for the American Watchmakers-Clockmakers Institute (AWCI) where he aids in curriculum development, teaches classes, and oversees AWCI’s world-renowned certification, traveling education, and the Archie Perkins... Read More →
Thursday September 17, 2026 11:00am - 12:00pm EDT
Walkway to Oscola

11:00am EDT

Change is Inevitable. Growth is Optional.
Thursday September 17, 2026 11:00am - 12:00pm EDT
Markets don’t stand still, and neither can your business. From shifting economic conditions and evolving customer demographics to fluctuations in gold, diamond, and fuel prices, today’s retail landscape demands agility and focus. The most successful retailers and vendors aren’t just reacting; they are recalibrating.

In this dynamic session, you’ll learn how to realign your strategy around three drivers of sustainable growth: Merchandising, Margins, and Marketing. Walk away with practical insights to sharpen your assortment, improve profitability, and connect more effectively with your customers, no matter how the market moves.
Speakers
avatar for Abe Sherman

Abe Sherman

CEO, Buyers Intelligence Group
Abe Sherman understands the challenges faced by retailers and vendors and is dedicated to consistently improving the jewelry industry. His company BIG, has continually developed new approaches to overcome those challenges.  BIG is comprised of three divisions, Balance to Buy... Read More →
Thursday September 17, 2026 11:00am - 12:00pm EDT
Colonial A

11:00am EDT

Credentials, Experience & AI: Appraising in Today’s World
Thursday September 17, 2026 11:00am - 12:00pm EDT
Credentials can verify knowledge in a specialized field, and professional growth, experience, and competency are an ongoing journey. With the emergence of AI, appraisal professionals are also navigating new tools and opportunities that are reshaping the profession. As we take a trip down appraisal lane, we will review how appraisal content requirements have evolved and discuss how to create professional, competent, and complete appraisal reports that effectively serve your clients.
Speakers
MM

Mona Miller

Director, Pacific Gem Lab
Thursday September 17, 2026 11:00am - 12:00pm EDT
Olympic B

11:00am EDT

Fancy Clarity: For Exceptionally Rare and Desirable Inclusions
Thursday September 17, 2026 11:00am - 12:00pm EDT
Inclusions and other clarity characteristics in gemstones are typically regarded as undesirable, value-reducing imperfections. However, some rare features can be beautiful and fascinating, such as a dazzling purple garnet crystal in a diamond. Should there be a way to communicate “fancy” clarity features in a gemological report? Help us explore this topic and provide your feedback.
Speakers
avatar for Evan Smith, Ph.D.

Evan Smith, Ph.D.

Senior Research Scientist, GIA
Evan M. Smith is a Senior Research Scientist at the Gemological Institute of America. His work focuses on the geology of diamonds, including those originating from depths greater than 300 km, which help constrain models of deep Earth composition and processes. This research has contributed... Read More →
avatar for Jason Quick

Jason Quick

Senior Director of Diamond Cut Research, GIA
Jason Quick is Senior Director of Diamond Cut Research at GIA, where he leads research and development initiatives focused on diamond grading standards, light performance, and cut design. With more than 20 years of leadership in diamond research, he has played a key role in advancing... Read More →
Thursday September 17, 2026 11:00am - 12:00pm EDT
Royal Melbourne A

11:00am EDT

Old School Selling in a New School World
Thursday September 17, 2026 11:00am - 12:00pm EDT
Adam Graham, RS, will lead this panel in a discussion of how successful salespeople continue to use classical selling techniques in conjunction with new tools and technologies. We will explore how they have been able to adapt to new forms of communication and sales presentations while maintaining their tried-and-true techniques in building relationships with their clientele.
Speakers
avatar for Adam Graham, RS

Adam Graham, RS

Director of Sales West, Joshua J Fine Jewelry
Adam Graham, RS, is the Western Sales Director for Joshua J Fine Jewelry. In his long jewelry career, he has held executive roles with some of the industry’s best-known companies, including Omi Gems, Erica Courtney, AGTA, Saks Fifth Avenue, Rapaport, and AGS. He has presented sessions... Read More →
Thursday September 17, 2026 11:00am - 12:00pm EDT
Congressional B

11:00am EDT

The Edge User Group: Recent Enhancements, Real-World Use, and What’s Coming Next
Thursday September 17, 2026 11:00am - 12:00pm EDT
This interactive Edge User Group session is designed for retailers who want to better understand recent enhancements to The Edge and how they can be applied effectively in day-to-day store operations.

We’ll review key features and improvements released from early 2025 through Conclave 2026, focusing on real-world workflows such as inventory accuracy, purchasing, receiving, reporting, and operational visibility. Attendees will learn not just what’s new, but why changes were made and how other Edge users are putting them into practice.

The session will also include a forward-looking discussion of upcoming enhancements currently in development, giving attendees insight into where The Edge is headed and how they can prepare their processes and teams. Time will be reserved for questions and peer discussion and collaboration.
Speakers
avatar for Lenny Prion

Lenny Prion

Director of Operations and Education, The Edge

The EdgeLenny Prion is a seasoned professional with extensive experience in the retail jewelry industry. For more than 20 years, Lenny has served as Director of Operations and Education for The Edge, helping jewelry retailers improve operations, inventory management, customer eng... Read More →
Thursday September 17, 2026 11:00am - 12:00pm EDT
Colonial B

3:00pm EDT

AWCI Mobile Classroom: Workshop: Water Resistance: Wet and Dry Methods
Thursday September 17, 2026 3:00pm - 4:00pm EDT
Not only will the testers be demonstrated, but each participant will go hands-on with each machine. This training even includes programming these devices for their optimal use. Guidelines for testing will be discussed and specification charts will be handed out. Cases will be prepared for random testing. This is a hands-on workshop and tooling will be provided.
Speakers
JZ

Jason Ziegenbein

Lead Watch Educator, AWCI
Thursday September 17, 2026 3:00pm - 4:00pm EDT
Walkway to Oscola

3:00pm EDT

Communication in the Jewelry Appraisal Process: Soft Skills for Difficult Conversations
Thursday September 17, 2026 3:00pm - 4:00pm EDT
The initial consultation with an appraisal client can present both challenges and opportunities for an appraiser. In this session you'll hear from a panel of appraisers from different business types and experience levels about some common real-world situations and how they've crafted conversations and questions for their clients.
Speakers
avatar for Joel Hassler, ACGA

Joel Hassler, ACGA

Owner, Von Hasle Jewelers
Joel started in the industry in 2000, earning his CGA in 2003. In 2018, Joel was chosen as one of the two new CGA Instructors to take over for Cos Altobelli, ECGA. Joel has been a presenter on appraisal and store operations topics at AGS Conclave since 2018. He is a past AGS Board... Read More →
Panelists
avatar for Andrea Venn, Ph.D., CGA, JEA

Andrea Venn, Ph.D., CGA, JEA

Education Program Specialist, AGS


MW

Mike West, ACGA

Gemologist-Appraiser, RF Moeller Jeweler

avatar for Randall Lightfoot, CG, JEA

Randall Lightfoot, CG, JEA

Gemologist-Appraiser, Mayflower Estate Buyers & Consulting

Randy Lightfoot earned his B.A. in the Geological Sciences from Augustana College, Rock Island, IL in 2013 with an emphasis on volcanology, igneous petrology and mineralogy.  Mr. Lightfoot’s career has been spent largely studying the use of standard screening methods to identify... Read More →
Thursday September 17, 2026 3:00pm - 4:00pm EDT
Congressional A

3:00pm EDT

Coordinating Your Store's Display and Sales Strategies to Make Your Staff More Effective
Thursday September 17, 2026 3:00pm - 4:00pm EDT
Too often, the jewelry retailer lacks a strategy for how to arrange the merchandise in a showcase to grow sales. Often the layout does not feature the pieces in the showcase the owner wants most to sell. Often, the displays in a showcase are not arranged in a logical manner that matches the linear process of the salesperson’s presentation. The result is an overwhelmed or confused customer that does not buy. This seminar is a practical look at strategies that focus the customer’s attention on the pieces the store wants most to sell. It offers a step-by-step sales path that walks the customer from a full showcase, to a platform, to a tray, to an individual piece—so the customer says the store is "easy to shop."
Speakers
avatar for Larry Johnson

Larry Johnson

CEO, Larry Johnson Consulting Services
Larry is the CEO of Larry Johnson Consulting Services, a Dallas, Texas-based firm that works with independent jewelry retailers around the world to grow their sales by the improvement of their merchandises’ visual presentation.
He holds multiple US patents for his jewelry display and jewelry packaging inventions. He is the author of “The complete guide to effective jewelry display” which serves as a textbook for VM classes. Earlier in his career, he has served as CEO of Chippenhook and Coastal Display... Read More →
Thursday September 17, 2026 3:00pm - 4:00pm EDT
Augusta B

3:00pm EDT

Luminescence – A Hugely Underrated Physical Property in Gem Testing
Thursday September 17, 2026 3:00pm - 4:00pm EDT
For many in the gem trade, luminescence is nothing more than the observation of the glow that gemstones exhibit under a UV lamp used in gemology, with limited use such as the distinction of natural and synthetic spinel. But fluorescence is a property of much more importance used in a wide array of applications. In the past three decades a large variety of luminescence-based gem-testing methods have been developed, from imaging to spectroscopy using all sorts of excitation sources. Today, luminescence-based testing is extensively used for diamond testing but also for a wide range of other gem species such as corundum, spinel, beryl and many others. This presentation offers an insight into the world of gemstone luminescence, with amazing images, surprising science, and convincing results.
Speakers
avatar for Thomas Hainschwang

Thomas Hainschwang

CEO, GGTL Laboratories
I am Director and co-founder of GGTL Laboratories (GGTL Laboratories Liechtenstein). I have founded Gemlab (Liechtenstein) in 1996 and have joined a very close collaboration with GemTechLab in Geneva in 2011, through which GGTL Laboratories emerged, with the three member labs in Liechtenstein... Read More →
Thursday September 17, 2026 3:00pm - 4:00pm EDT
Olympic A

3:00pm EDT

Metals Market Outlook – Trends, Turbulence & Opportunities
Thursday September 17, 2026 3:00pm - 4:00pm EDT
In an era of unprecedented volatility, understanding precious metal markets is more critical than ever for jewelry professionals. This session will deliver a clear, data-driven outlook on platinum, gold, and other key metals, exploring how macroeconomic forces, geopolitical tensions, tariffs, and supply constraints are shaping pricing today—and what to expect tomorrow.

Attendees will gain insight into how global events—from central bank policy to mining disruptions—translate into real-world impacts on margins, pricing strategies, and consumer demand.

Key Topics:
  • Current and projected price trends for platinum and gold
  • The impact of tariffs, inflation, and global conflict on metals markets
  • Supply chain dynamics and mining outlook
  • How metals pricing influences consumer behavior
Speakers
avatar for Kevin Reilly

Kevin Reilly

Senior Vice President, Platinum Guild International USA
Kevin Reilly is a jewelry industry veteran with over 30 years of experience in brand building, marketing, sales & customer relationship management.  In his role at Platinum Guild International USA, he is responsible for developing strategic partnerships with companies at all levels... Read More →
Thursday September 17, 2026 3:00pm - 4:00pm EDT
Colonial B

3:00pm EDT

Sculptures of Light: The Artistry of Contrast in Fancy-Shaped Diamonds
Thursday September 17, 2026 3:00pm - 4:00pm EDT
Sculptures of Light: The Artistry of Contrast explores the role of dark zone features in fancy-shaped diamonds and their influence on Visual Performance. Often misunderstood, contrast features are an impactful component of how diamonds create pattern and visual character. Through guided education, comparative analysis, and real-world examples, this presentation examines the wide range of dark-zone appearances across GIA’s grading scales. In addition to providing a sneak peek at GIA’s upcoming fancy-shape cut grade system, the session will explore the fascinating way intentional contrast anchors a diamond’s visual design, providing both dimension and space to its unique optical architecture.
Speakers
avatar for Amanda Hawkes, CG

Amanda Hawkes, CG

Research Support Manager, GIA
Amanda Hawkes, GG, is the Research Support Manager for GIA’s Cut Grade Research Team. She began her gemological career at AGS Laboratories in 2011, where she held a variety of diamond grading and leadership roles, including Laboratory Grading Manager, before joining GIA in 2022... Read More →
avatar for Lisa Kennedy

Lisa Kennedy

Technical Advisor, GIA
Lisa Kennedy is a Technical Advisor for GIA Education, known for her strong scientific foundation and more than a decade of hands-on gemological experience. She began her career in fine jewelry retail before advancing to GIA’s New York laboratory as a Gemologist, where she specialized... Read More →
Thursday September 17, 2026 3:00pm - 4:00pm EDT
Royal Melbourne A

3:00pm EDT

Women in Leadership: The Real Balancing Act Without Burnout
Thursday September 17, 2026 3:00pm - 4:00pm EDT
This candid conversation brings together powerhouse women leaders at every stage of their careers to talk honestly about what it really takes to lead without burning out. From boardrooms to caregiving, from scaling businesses to managing personal health, this session opens up the rarely discussed realities shaping women’s lives today. Topics include stress management, boundaries, perimenopause and menopause, appearance pressures, and navigating personal health challenges while maintaining leadership presence. By sharing experiences about what has worked and lessons learned, the discussion aims to normalize these conversations in professional settings. Attendees will leave with practical strategies, a renewed perspective, and a stronger sense of community.
Speakers
avatar for Jen Cullen Williams

Jen Cullen Williams

Founder, Jen Cullen Williams Communications
Jen Cullen Williams is an award-winning communications consultant recognized for her expertise in retail and marketing trends and her ability to connect businesses with media and consumers to drive visibility and growth. Since launching her career in 2006 in PR agencies, and later... Read More →
Thursday September 17, 2026 3:00pm - 4:00pm EDT
Congressional B

4:30pm EDT

Finish Well: How to Build a Jewelry Business Someone Actually Wants to Buy
Thursday September 17, 2026 4:30pm - 5:30pm EDT
Whether you plan to sell, pass it to your children, or simply want the decades you have invested to mean something beyond your last day behind the counter, this session is for you. Many jewelers build genuinely successful businesses and still have nothing structured to show for it at exit. Not because they failed, but because success alone does not create a transferable legacy.

This session covers the financial and operational systems that turn a successful jewelry business into one that can be passed down, sold, or protected regardless of what the future brings.

Mariel Diaz founded Accounting for Jewelers in the shadow of her father, a talented and successful jeweler who built something real but left no systems behind to protect it. When he was gone, so was everything he had built.
Speakers
avatar for Mariel Diaz

Mariel Diaz

Founder & Strategic Originator, Accounting for Jewelers
Mariel Diaz founded Accounting for Jewelers in 2013 to provide accounting services to jewelry businesses in the US. Mariel oversees operations and is a trusted advisor to jewelry business owners. She is a 2nd generation jeweler and was previously a GIA Graduate Gemologist, JA Certified... Read More →
Thursday September 17, 2026 4:30pm - 5:30pm EDT
Colonial B

4:30pm EDT

How to Boss 2.0
Thursday September 17, 2026 4:30pm - 5:30pm EDT
The best leaders evolve. We know that leadership demands adaptability, emotional intelligence, strategic thinking, and the ability to inspire others. But we've also learned some things in the last few years, so we're taking a crack at this again to open up a conversation about what it's like to lead a company through massive change. “How to Boss 2.0” brings together a dynamic panel of leaders from across the jewelry industry to share candid insights on what leadership looks like in 2026. From motivating multigenerational teams and navigating workplace culture shifts to making tough decisions, managing growth, and staying authentic under pressure, this conversation will explore the real-world challenges and rewards of being “the boss.” This panel is for the dreamers with big ideas and the doers with big dreams. Because leadership isn’t just about being in charge: it’s about bringing people with you.
Speakers
avatar for Sara Yood, Esq.

Sara Yood, Esq.

CEO, JVC
Sara Yood, Senior Counsel at the Jewelers Vigilance Committee (JVC), is an attorney admitted in the state of New York with extensive experience in intellectual property law. Sara’s responsibilities at JVC include anti-money laundering compliance, FTC Jewelry Guides compliance, trademark... Read More →
Panelists
Thursday September 17, 2026 4:30pm - 5:30pm EDT
Congressional A

4:30pm EDT

The Making of a Collector
Thursday September 17, 2026 4:30pm - 5:30pm EDT
Join Robert Weldon and Shelly Sergent as they share the stories of curating and photographing pieces from the acclaimed Somewhere In The Rainbow Collection and how this important educational collection has become the basis for museum and gemological exhibitions around the country. An open dialogue regarding the curatorial process and the tricks of Robert's award-winning photography of these gems, jewels and objects of art. A sneak peek behind the scenes.
Speakers
avatar for Shelly Sergent

Shelly Sergent

Curator of Collection, Somewhere In The Rainbow Collection
Somewhere In The Rainbow specializes in colored gemstones, handcrafted designer jewels, the American Innovator time period, museum exhibitions, and the collection of colored gems. Feel free to talk to me about anything colorful, masterful, and fun! I've spent 44 years in the industry... Read More →
Thursday September 17, 2026 4:30pm - 5:30pm EDT
Olympic A
 
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