Loading…
Subject: Retailers clear filter
arrow_back View All Dates
Wednesday, September 16
 

10:15am EDT

AWCI Mobile Classroom: Workshop: Modern Watch Timing Equipment: Watch Timers and Their Use
Wednesday September 16, 2026 10:15am - 11:15am EDT
This class will utilize modern Witschi mechanical watch timing equipment to analyze mechanical watch movements. The course will give a general overview of the timing equipment, allowing for questions and answers as well as an opportunity to use the equipment. Part of this course will be hands-on with movements and equipment being provided for use.
Speakers
avatar for Jason Ziegenbein

Jason Ziegenbein

Lead Watch Educator, AWCI
Jason Ziegenbein is the Watchmaking Instructor for the American Watchmakers-Clockmakers Institute (AWCI) located in Harrison, Ohio. Jason previously served as the Lead Instructor for the School of Watchmaking at Oklahoma State University Institute of Technology. He holds an AAS degree... Read More →
Wednesday September 16, 2026 10:15am - 11:15am EDT
Walkway to Osceola

10:15am EDT

Beyond Bridal: Elevating the Independent Jeweler Experience
Wednesday September 16, 2026 10:15am - 11:15am EDT
Today's discerning client wants personalization, curation, and an experience. We'll look beyond the bridal case — sourcing like an insider and building a concierge, style-led sales model that meets them where they are.
Speakers
avatar for Rebecca Boyajian

Rebecca Boyajian

Sr. Director, Jewelry Services Development, GIA
Rebecca Boyajian, GIA GG, AGS CG, is an opportunity-focused brand ambassador, speaker, and relationship builder with 20 years’ experience in the luxury fashion and fine jewelry industries. Working for companies such as Roberto Coin, Bloomingdales, and Neiman Marcus, Boyajian lead... Read More →
Panelists
avatar for Grant Mobley

Grant Mobley

Jewelry & Watch Editor, Natural Diamond Council
Grant Mobley is the Jewelry & Watch Editor of Only Natural Diamonds and the Natural Diamond Council and writer and contributor of diamond and diamond industry-focused content. He comes with 17 years of jewelry industry experience, starting with growing up in his family’s retail... Read More →
avatar for Mark Klein

Mark Klein

Vice President, Julius Klein Diamonds
Mark is a third generation Diamantaire, following in his families heritage who established Julius Klein Diamonds in 1948. He has firsthand knowledge, experience, and expertise of the entire global diamond trade. From overseeing master diamond cutters and polishers in the company’s... Read More →
avatar for Wade Clar

Wade Clar

Sales & Business Development Manager, Omi Prive
Wade Clar is the Sales & Business Development Manager for Omi Privé, bringing nearly two decades of experience in the fine jewelry industry. His career has focused on building relationships between luxury jewelry brands, independent retailers, sales teams, and their clients. At Omi... Read More →
Wednesday September 16, 2026 10:15am - 11:15am EDT
Congressional B

10:15am EDT

Building the Future – Platinum Education & the Next Generation of Jewelers
Wednesday September 16, 2026 10:15am - 11:15am EDT
As the jewelry industry evolves, so too must the way we educate and inspire the next generation of bench jewelers and designers. This forward-looking session explores the current state of bench jeweler education in general (with a special focus on the often overlooked, but increasingly important need for platinum bench jeweler education), why it matters, and how leading institutions and industry partners are shaping the future. (Panelists representing jewelry schools/academic institutions/industry organizations)
Key Discussion Points:
• The importance of platinum-specific training in today’s market
• Gaps in current education and how to address them
• Real-world examples of industry-education collaboration
• How mentorship and hands-on experience shape career readiness
Speakers
avatar for Jenny Luker

Jenny Luker

President, Platinum Guild International USA
Panelists
avatar for Jennifer Markas

Jennifer Markas

Head of Industry Relations & Impact Fund, Jewelers Mutual Group
Jewelers Mutual is excited to champion the next generation of bench jewelers through its investment in the Savannah College of Art & Design. Ask me how I can help you recruit and hire talented bench jewelers with a passion for craftsmanship!
avatar for Joanna Joy Seetoo

Joanna Joy Seetoo

Director of Marketing, Education Foundation, MJSA
Joanna Joy Seetoo is an award-winning fine jewelry designer, consultant, and educator with over two decades in the industry spanning design, goldsmithing, and jewelry education. She holds a GIA AJP and CCC as well as the Revere Academy of Jewelry Arts Graduate Jeweler credentials... Read More →
avatar for Ross Wesdorp

Ross Wesdorp

Co-Owner, Sr. Director of Sales and Service, Jewel Craft, Inc.
Ross Wesdorp is the Co-Owner and Senior Director of Sales at Jewel-Craft Inc., a fourth-generation family business founded in 1947. Beginning his career at age 13 as a bench jeweler and in shipping, Ross developed a lifelong passion for the jewelry trade. He further honed his expertise... Read More →
Wednesday September 16, 2026 10:15am - 11:15am EDT
Congressional A

10:15am EDT

Frontiers in Colored Stone Origin Research: Jade, Opal, Demantoid, and Peridot
Wednesday September 16, 2026 10:15am - 11:15am EDT
Geographic origin and traceability are at the front of everyone's mind in the gem and jewelry industry. Everyone would love to know where all of their gemstones were sourced and by whom. Unfortunately, it takes a huge amount of research to develop new origin services, and so most gem labs limit origin determination to a small number of important stones. Over the last 10 years, GIA has been scientifically investigating several new materials, and over the last year, has launched 4 new origin services for jade, opal, demantoid, and peridot. This lecture will lay out the scientific basis for geographic origin determination and discuss the research that goes into developing a new origin service.
Speakers
avatar for Aaron Palke, Ph.D.

Aaron Palke, Ph.D.

Sr. Manager, Colored Stone Research, GIA
Dr. Aaron Palke developed an interest in minerals and gemstones searching for agates and other minerals in eastern Montana. Dr. Palke pursued a formal education in geology, obtaining a Bachelor of Science degree from The University of Tulsa and a Ph.D. from Stanford University.

He began his gemological career as a Postdoctoral Research Associate at the Gemological Institute of America where he is now the Senior Manager of Colored Stone Research. In this role, Dr. Palke leads GIA’s research efforts into geographic origin determination for rubies, sapphires... Read More →
Wednesday September 16, 2026 10:15am - 11:15am EDT
Royal Melbourne A

10:15am EDT

Legal & Compliance Essentials for Today’s Jewelry Professionals
Wednesday September 16, 2026 10:15am - 11:15am EDT
Global trade policy is shifting rapidly — and jewelry businesses are feeling the impact. From new tariff proposals and customs enforcement priorities forcing businesses to seriously evaluate sourcing strategies, today’s market requires companies to stay informed and adaptable. The jewelry industry continues to evolve, as do the legal, regulatory, and consumer protection issues impacting businesses every day. Join the Jewelers Vigilance Committee (JVC) for an informative and practical session covering the most important compliance topics facing jewelry professionals today. This presentation will explore key areas including tariffs, advertising and marketing claims, social media and influencer compliance, product disclosures, responsible sourcing considerations, and emerging legal trends affecting the industry. JVC experts will also share real-world examples and best practices to help businesses reduce risk while building consumer trust and confidence. Designed for professionals across all sectors of the jewelry industry, this session offers valuable takeaways to help attendees strengthen compliance practices and stay ahead in a rapidly changing marketplace.
Speakers
avatar for Liz Fraccaro, Esq.

Liz Fraccaro, Esq.

Assistant Counsel, Jewelers Vigilance Committee
avatar for Sara Yood, Esq.

Sara Yood, Esq.

CEO, JVC
Sara Yood, Senior Counsel at the Jewelers Vigilance Committee (JVC), is an attorney admitted in the state of New York with extensive experience in intellectual property law. Sara’s responsibilities at JVC include anti-money laundering compliance, FTC Jewelry Guides compliance, trademark... Read More →
Wednesday September 16, 2026 10:15am - 11:15am EDT
Augusta B

10:15am EDT

Luminescence – A Hugely Underrated Physical Property in Gem Testing
Wednesday September 16, 2026 10:15am - 11:15am EDT
For many in the gem trade, luminescence is nothing more than the observation of the glow that gemstones exhibit under a UV lamp used in gemology, with limited use such as the distinction of natural and synthetic spinel. But fluorescence is a property of much more importance used in a wide array of applications. In the past three decades a large variety of luminescence-based gem-testing methods have been developed, from imaging to spectroscopy using all sorts of excitation sources. Today, luminescence-based testing is extensively used for diamond testing but also for a wide range of other gem species such as corundum, spinel, beryl and many others. This presentation offers an insight into the world of gemstone luminescence, with amazing images, surprising science, and convincing results.
Speakers
avatar for Thomas Hainschwang

Thomas Hainschwang

CEO, GGTL Laboratories
Thomas is the Director and co-founder of GGTL Laboratories (GGTL Laboratories Liechtenstein). He has founded Gemlab (Liechtenstein) in 1996 and has joined a very close collaboration with GemTechLab in Geneva in 2011, through which GGTL Laboratories emerged, with the three member labs... Read More →
Wednesday September 16, 2026 10:15am - 11:15am EDT
Olympic A

10:15am EDT

SMS Marketing: The What, Why, & How for Jewelers
Wednesday September 16, 2026 10:15am - 11:15am EDT
With an open rate of 90%, SMS marketing is one of the best ways to build customer relationships, boost foot traffic, and close more sales. During this session, our jewelry industry experts will walk you through everything you need to know about SMS marketing — including how to set up your system, comply with opt-in regulations, craft compelling messages, and drive real revenue. Don’t miss out on learning about this critical jewelry store marketing channel!
Speakers
avatar for Rhett Tingey

Rhett Tingey

Marketing Automation Manager, Jewel360
Rhett Tingey is the Marketing Automation Manager at Jewel360, where he specializes in SMS and email marketing for independent jewelry retailers. Since entering the marketing industry in 2021 and joining Jewel360 in 2024, he has helped store owners understand the benefits of moving... Read More →
Wednesday September 16, 2026 10:15am - 11:15am EDT
Augusta A

10:15am EDT

The Anti-AI Playbook: Scaling With AI Without Losing Your Brand or Designs
Wednesday September 16, 2026 10:15am - 11:15am EDT
AI is everywhere, but for jewelry, most of it falls short. Generic tools produce unmanufacturable designs, dilute brand identity, and put your proprietary IP at risk.

In this forward-thinking session, Madeline Fraser, an expert at the intersection of art, software, and AI—shares how to actually use AI the right way in jewelry.

You’ll walk away understanding how to:
  • Leverage AI to scale design, sales, and operations
  • Protect your proprietary designs and brand integrity
  • Ensure outputs are manufacturable and aligned with your standards
  • Avoid the common pitfalls that make most AI unusable in this space

This is not hype. It’s a practical framework for using AI as a competitive advantage, without compromising what makes your brand & jewelry designs valuable.
Speakers
avatar for Madeline Fraser

Madeline Fraser

Founder & CEO, Gemist
Madeline is the Founder & CEO of Gemist, an AI and SaaS platform transforming the jewelry industry through customization, visualization, and immersive digital experiences. As a three-time entrepreneur, she's always been passionate about building companies that merge creativity, technology... Read More →
Wednesday September 16, 2026 10:15am - 11:15am EDT
Colonial A

10:15am EDT

Making the Call - Check List of the Defining Features of the major US jewelry periods from 1850-1950: A Systematic approach
Wednesday September 16, 2026 10:15am - 12:15pm EDT
This presentation is a 2-hour lecture and hands-on session limited to 25 attendees.

Decisions, decisions—making an era call can be a tough decision, but it also shows your expertise. Suzanne and Starla have dedicated their professional lives to the forensics of jewelry dating. Part 1 of this 2-hour session covers the critical design elements, construction techniques, and materials available to create a set of factors that determine antique/vintage/reproduction jewelry dating.

Part 2 is a hands-on session that has you using a checklist to "make the call" on a variety of pieces from different eras. Working in small groups with your loupe, you will be able to test your knowledge. Please bring your loupe to this session, if possible. Then we will examine the pieces together in a "do you see what I see" wrap-up, highlighting the key elements.
Speakers
avatar for Starla Turner

Starla Turner

Inventory Cataloguing and Staff Gemologist, Lang Antique and Estate Jewelry
Starla spends her day at the microscope deciphering a piece of jewelry's history by adding up the clues from all its parts. Each piece she handles has its story. The metals it was created from, the gems that embellished it, and how the metalsmith put it all together with the technology... Read More →
avatar for Suzanne Martinez

Suzanne Martinez

Owner/Buyer/Gemologist, Lang Antiques and Estate Jewelry
Suzanne is a credentialed senior gemologist, jewelry appraiser, jewelry historian and the curator for Lang's Antique jewelry collection. She actively buys from sellers all over the world and in her store. Suzanne is also the founder of the Antique Jewelry University. It would be her... Read More →
Wednesday September 16, 2026 10:15am - 12:15pm EDT
Oakmont A & B

10:15am EDT

The Amazing Natural Diamond Story
Wednesday September 16, 2026 10:15am - 12:15pm EDT
Space for this Hands-on GIA session is limited to 24 participants and is first-come, first-served.

Many jewelers work with diamonds on almost a daily basis, and they can lose sight of how remarkable these natural gemstones are. This presentation will discuss the geological conditions of diamond formation that give rise to their rarity, and the distinctive features which provide positive evidence of their natural origin.
Speakers
avatar for Christopher “Mike” Breeding, Ph.D.

Christopher “Mike” Breeding, Ph.D.

Senior Manager, Analytics, GIA
Dr. Christopher “Mike” Breeding is a senior manager of diamond analytical testing at the Gemological Institute of America in Carlsbad, California. He obtained a B.S. in geology from the College of William and Mary in Virginia, a Ph.D. in geology from Yale in 2004, and is a GIA... Read More →
avatar for Brenda Harwick

Brenda Harwick

Senior Manager, On Campus and Lab Gemology Instruction, GIA
A specialist in both the theory and practice of diamond grading, colored stone grading, and gem identification, Brenda Harwick’s expertise comes from a ten-year background in retail and formal gemological training. Her passion for gems and jewelry, her keenness to absorb product... Read More →
Wednesday September 16, 2026 10:15am - 12:15pm EDT
Royal Dublin B

10:15am EDT

The Microworld of Natural Diamonds
Wednesday September 16, 2026 10:15am - 12:15pm EDT
Space for this Hands-on GIA session is limited to 24 participants and is first-come, first-served.

Dive into the microworld of natural diamonds with a renowned analytical microscopist, gemologist, and award-winning photomicrographer. This presentation will explore some of the most fascinating inclusions and microfeatures found in natural diamonds as well as discuss why they are gemologically interesting and geologically significant.
Speakers
avatar for Nathan Renfro

Nathan Renfro

Sr. Manager, Identification, GIA
Nathan Renfro, a native of western North Carolina, developed an interest in minerals during his late teens, which was sparked by his grandfather’s rock collection. In 2006 he completed his undergraduate studies in geology and then went on to enroll at GIA for the resident Graduate... Read More →
Wednesday September 16, 2026 10:15am - 12:15pm EDT
Royal Dublin A

11:45am EDT

AI's Next Role in Jewelry Design
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Generative AI is moving quickly from a novelty tool for inspiration toward a practical part of the jewelry design workflow. This session explores how today’s AI platforms are being used to create more realistic jewelry concepts, test material and proportion accuracy, and support the development of 3D design assets. We will look at where these tools are already helping retailers communicate ideas more effectively with clients, as well as where they still fall short of true manufacturing readiness. Attendees will leave with a clearer sense of what AI can do today, what is still hype, and how to evaluate these tools without compromising the craftsmanship, trust, and artistry at the heart of fine jewelry.
Speakers
avatar for Mike Magee

Mike Magee

Senior Subject Specialist, Jewelry Manufacturing Arts, GIA
Mike Magee is a Senior Subject Specialist in the jewelry manufacturing arts at GIA. An award-winning CAD designer, Mike has spent more than 25 years in the jewelry industry and over 15 years teaching CAD/CAM and digital jewelry design. After graduating from Cornell University, he... Read More →
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Royal Melbourne A

11:45am EDT

AWCI Mobile Classroom: Workshop: Quartz Testers: How and Why
Wednesday September 16, 2026 11:45am - 12:45pm EDT
This class will utilize modern Witschi quartz timing equipment to analyze quartz watch movements. The course will give a general overview of the timing equipment, allowing for questions and answers as well as an opportunity to use the equipment. Part of this course will be hands-on with movements and equipment being provided for use.
Speakers
avatar for Jason Champion

Jason Champion

Education Director, AWCI
Jason Champion is a Certified Watchmaker 21 and the education director for the American Watchmakers-Clockmakers Institute (AWCI) where he aids in curriculum development, teaches classes, and oversees AWCI’s world-renowned certification, traveling education, and the Archie Perkins... Read More →
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Walkway to Osceola

11:45am EDT

Natural Carat Crushers
Wednesday September 16, 2026 11:45am - 12:45pm EDT
What separates average retailers from absolute powerhouses? Natural Carat Crushers reveals the three distinct niche business practices that enable these dynamite stores to dominate the natural diamond market. These aren’t generic sales tips—they’re specialized strategies that consistently drive massive natural diamond movement and produce unparalleled closing ratios. In this high-impact session, we break down how top-performing retailers position natural diamonds for maximum emotional connection, engineer in-store experiences that accelerate buying decisions, and implement precision inventory and pricing tactics that keep stones turning at remarkable speed. The result? Higher average tickets, stronger margins, and clients who say “yes” faster and more often. Total natural diamond domination!
Speakers
avatar for Jessica Gylsen

Jessica Gylsen

Vice President, XL Diamonds

Panelists
avatar for Brian Toone

Brian Toone

owner, Jewelry Design Center
Brian Toone is President and owner of Jewelry Design Center, a second-generation family business founded by his father, Doug Toone, in 1977. He joined his father in the family business full-time in 1997 and helped guide its growth, including the development of the nearly 17,000-square-foot... Read More →
avatar for Jessica Harminson-Olson

Jessica Harminson-Olson

Owner, Maxon Fine Jewelry
avatar for Mitchell Clark

Mitchell Clark

President, BC Clark, Inc.
Mitchell Clark, CG, is the President of BC Clark Jewelers, a fourth-generation family business with three retail stores in Oklahoma City. Mitchell currently serves as President-Elect of the AGS International Board of Directors. In 2026, Mitchell and his brother Coleman were inducted... Read More →
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Congressional B

11:45am EDT

The Art of Intentional Merchandising: Turning Product Into Story, Structure, and Sell-Through
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Merchandising is not just about displaying product; it is about creating clarity, meaning, and a reason to shop.
In today’s retail environment, many showcases are overfilled yet underperforming, leaving customers overwhelmed and disengaged. Intentional merchandising transforms existing inventory into cohesive, story-driven collections that guide the customer journey and improve conversion.

In this session, jewelry strategist Nan Lung Palmer shares real-world examples from working with independent retailers ranging from $2M to $25M in revenue. Through before-and-after photos and videos of in-store transformations, she will demonstrate how to rethink case lines using strategic product grouping, visual hierarchy, and storytelling.

Beyond the showcase, this session also explores how to streamline vendor and manufacturer mix, buy with intention, and establish merchandising standards that ensure the right product is brought into the store—and placed with purpose.

Attendees will leave with a practical, repeatable framework—the 5 P’s of Merchandising—to drive engagement, improve sell-through, and elevate the retail experience.
Speakers
avatar for Nan Lung Palmer

Nan Lung Palmer

Owner and Managing Director, Facets Jewelry Consulting
Nan partners with CEOs, owners, and leadership teams across the jewelry industry to turn merchandising into a strategic growth driver. Through her proprietary 5 P's of Merchandising™, Product, Price, Place, People, and Presentation, Nan brings together data and design, strategy... Read More →
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Colonial B

11:45am EDT

The Leader You Imagined You'd Be and the One Your Business Actually Needs
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Most jewelry business owners and managers became leaders by accident. They were great at the craft, great at the sale, great at the product—and one day found themselves responsible for people, culture, and performance without ever being taught how. The leader they imagine themselves to be rarely matches the leader their business actually demands. In this session, Andrea Lucille Pooler, COO of Modani Jewels, draws on more than 25 years leading, coaching, and transforming jewelry businesses to help attendees honestly assess where they are, identify the specific gaps holding their teams back, and leave with a clear, actionable path forward. This is not a motivational talk. It is a leadership diagnostic, with the tools, frameworks, and next steps to begin closing the gap.
Speakers
avatar for Andrea Lucille Pooler

Andrea Lucille Pooler

COO, Modani Jewels
With 25 years in the jewelry, gemstone, and diamond industry, I've built my career around one belief: strong leadership, transparent processes, and aligned teams create lasting growth. As COO of Modani Jewels, Soham Diamonds, and S.N.J. Creations, I lead strategic operations, sales... Read More →
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Colonial A

11:45am EDT

The New AGS Appraisal and Report Standards
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Appraisal Standards Subcommittee Chair Joel Hassler, ACGA, will go over some of the highlights and details of the new Appraisal and Report Standards passed by the AGS International Board of Directors earlier this year.
Speakers
avatar for Joel Hassler, ACGA

Joel Hassler, ACGA

Owner, Von Hasle Jewelers
Joel started in the industry in 2000, earning his CGA in 2003. In 2018, Joel was chosen as one of the two new CGA Instructors to take over for Cos Altobelli, ECGA. Joel has been a presenter on appraisal and store operations topics at AGS Conclave since 2018. He is a past AGS Board... Read More →
Wednesday September 16, 2026 11:45am - 12:45pm EDT
Olympic A

3:00pm EDT

Agentic AI: When Your Digital Assistant Starts Running the Store
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Most jewelers who've experimented with AI know the basics—using ChatGPT to write a caption, generate a product description, or ask a question. That's AI as a tool. What very few people in this industry understand is AI as an agent.

Agentic AI doesn't wait to be asked. It monitors, decides, and acts. It can watch your website for low-converting pages and flag them. It can monitor your review platforms and draft responses. It can check your inventory against your marketing calendar and alert you to mismatches. It can follow up with appointment inquiries automatically. It can run your email sequences without you scheduling them.

This session introduces agentic AI in plain language—what it is, how it works, and which tools and use cases are most valuable for jewelry retailers right now.
Speakers
avatar for Ross Cockerham

Ross Cockerham

CEO & Co-Founder, Punchmark
Ross Cockerham is the CEO & Co-Founder of Punchmark, and has been involved in the jewelry industry for over 25 years, helping retailers learn to run their stores more effectively and grow their businesses. In Punchmark's early days, Ross was responsible for engineering Punchmark's... Read More →
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Colonial A

3:00pm EDT

Attracting the Sustainable Shopper with an Impact-Driven Business Model
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
This panel focuses on how ethical purchasing can help jewelers reach a growing demographic of clients who care about impact and accountability. It is designed as a practical “how to” conversation, not theory. Drawing on the experience of corporate buyers, retail store owners, and suppliers who prioritize transparent and fair supply chains, speakers will share what responsible practice looks like in real life. We’ll talk about how real stories and transparent sourcing build trust, long-term loyalty, and measurable economic value for businesses and mining communities alike.
Speakers
avatar for Susan Wheeler

Susan Wheeler

Founder, Responsible Jewelry Transformative, VirtuGem, Susan Wheeler Design
Susan is a jewelry designer and a responsible jewelry advocate who works to bring people together from across the global jewelry supply chain and work together to transform the jewelry industry to be more equitable and responsible.

She's the founder of the Responsible Jewelry Tra... Read More →
Panelists
avatar for Emily Phillippy

Emily Phillippy

Emily Chelsea
Emily is the owner of Emily Chelsea Jewelry, an alternative jewelry design shop in Philadelphia, PA. ECJ focuses on custom designed rings and fine jewelry. Emily started Emily Chelsea Jewelry in 2015 and opened her retail store in 2021. She built the brand on her own personal values... Read More →
avatar for Monica Stephenson

Monica Stephenson

President, ANZA Gems
After 25+ years in jewelry, Monica is still endlessly curious about the people involved in our beautiful jewelry industry, and constantly working on how to support artisans throughout our supply chain. She's most happy to talk about gemstones and the people and places they are from... Read More →
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Congressional B

3:00pm EDT

AWCI Mobile Classroom: Workshop: Water Resistance: Wet and Dry Methods
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Not only will the testers be demonstrated, but each participant will go hands-on with each machine. This training even includes programming these devices for their optimal use. Guidelines for testing will be discussed and specification charts will be handed out. Cases will be prepared for random testing. This is a hands-on workshop and tooling will be provided.
Speakers
avatar for Jason Ziegenbein

Jason Ziegenbein

Lead Watch Educator, AWCI
Jason Ziegenbein is the Watchmaking Instructor for the American Watchmakers-Clockmakers Institute (AWCI) located in Harrison, Ohio. Jason previously served as the Lead Instructor for the School of Watchmaking at Oklahoma State University Institute of Technology. He holds an AAS degree... Read More →
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Walkway to Osceola

3:00pm EDT

Build Your Diamond Story: A Workshop for Modern Retailers
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
In today’s retail environment, selling diamonds isn’t just about product—it’s about story. But how do you craft a message that resonates with modern consumers and reflects the true impact of natural diamonds?

In this hands-on workshop, Diamonds Do Good guides attendees through building their own customized diamond story—one that can be used in-store, online, and across marketing channels. Using a simple, repeatable framework, participants will learn how to connect origin, impact, and emotion into a clear and compelling narrative.

This working session is designed to be practical and immediately applicable. Attendees will leave not only inspired, but equipped with messaging they can use the very next day—whether speaking to a client, training their team, or creating content for their brand.
Speakers
avatar for Madison Harvey

Madison Harvey

Associate Programs Director, Diamonds Do Good
Madison Harvey is a creator and storyteller with a passion for natural diamonds.  With a background in journalism from Auburn University, she  loves to share the positive impact that natural diamonds have all over the world.  Since joining the Diamonds Do Good team in 2020, Madison... Read More →
avatar for Constance Polamalu

Constance Polamalu

COO | Designer | Owner, Zachary’s Jewelers | Birthright Foundry | Bloomstone Jewelers
Passionate about all things: jewelry, retail, and tequila. Let's skip the small talk and jump into the diamond dream or what it's like to really raise children in the industry. ;) Constance

For Facts Sake:
Constance Polamalu is an American Samoan first-generation jeweler who serves as Chief Operating Officer at award-winning, multi-brand independent retailer Zachary’s Jewelers in Annapolis, Maryland. With almost 15 years of experience in fine jewelry through retail sales, mass-market... Read More →
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Augusta B

3:00pm EDT

Colored Gem Grading and Pricing Workshop
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
This Hands-on session will be repeated. Space is limited to 20 participants and is first-come, first-served.

This workshop will offer a systematic approach to grading gems for color, clarity, and cut. Various color systems will be discussed with actual hands-on grading of gemstones that I bring using the World of Color system. A methodology will be taught for assessing colored gemstones for clarity and cut and to gain experience in accurate pricing.
Speakers
avatar for Richard Drucker

Richard Drucker

President Emeritus, Gemworld International
Richard Drucker is the founder and president emeritus of Gemworld International, Inc. in Glenview, Illinois. His credentials include: Graduate Gemologist of the Gemological Institute of America; Honorary Fellow of the Gemmological Association of Great Britain; Senior Member of the... Read More →
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Oakmont A & B

3:00pm EDT

Edit to Grow: The Discipline Behind Profitable Jewelry Assortments from Concept to Retail
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Growth in today’s jewelry market does not come from carrying more product. It comes from carrying the right product with intention.

As gold costs fluctuate and consumers become more informed before beginning the buying process, retailers and brands must rethink how assortments are structured, edited, and presented. Strategic assortment discipline, from initial design concept through the sales floor and digital storefront, offers a path to stronger profitability and differentiation.

In this session, strategist Nan Lung Palmer shares case studies showing how retailers, designers, and suppliers can refine product strategies through collaboration, disciplined SKU creation, and clearer price architecture to improve margin clarity, product turn, and brand focus.
Speakers
avatar for Nan Lung Palmer

Nan Lung Palmer

Owner and Managing Director, Facets Jewelry Consulting
Nan partners with CEOs, owners, and leadership teams across the jewelry industry to turn merchandising into a strategic growth driver. Through her proprietary 5 P's of Merchandising™, Product, Price, Place, People, and Presentation, Nan brings together data and design, strategy... Read More →
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Colonial B

3:00pm EDT

From Custom Chaos to Scalable Revenue: Fixing the Custom Jewelry Sales Process
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Custom jewelry represents over 70% of fine jewelry sales, yet up to 40% of those sales are lost in the process. Why? Because the experience is still too manual, too slow, and doesn’t meet modern customer expectations.

In this session, Madeline Fraser shares how to transform your custom sales process into a high-converting, revenue-generating machine, without losing the personal, high-touch experience your brand is known for.

You’ll learn how to:
  • Eliminate friction and drop-off in your custom pipeline
  • Increase average order value and close rates
  • Automate key steps while preserving your brand voice and client relationships
  • Seamlessly tie online & in-store

This is a tactical, step-by-step guide to making more money, saving time, and delivering a better customer experience—at scale.
Speakers
avatar for Madeline Fraser

Madeline Fraser

Founder & CEO, Gemist
Madeline is the Founder & CEO of Gemist, an AI and SaaS platform transforming the jewelry industry through customization, visualization, and immersive digital experiences. As a three-time entrepreneur, she's always been passionate about building companies that merge creativity, technology... Read More →
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Augusta A

3:00pm EDT

The Impact of Fluorescence on Diamond Appearance
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Fluorescence remains one of the most discussed – and often misunderstood – properties in diamond grading. While strong market opinions persist, the scientific and visual realities are more nuanced. In this 45-minute presentation, Dr. Mike Breeding examines fluorescence through three lenses: history, research, and observable appearance. Drawing on recent advances in imaging and measurement technology, a GIA research team has quantitatively characterized the relationship between blue fluorescence intensity and its effects on table-down color, face-up color, brightness, and transparency under controlled illumination. The session will also address the distinction between fluorescence-related contrast effects and transparency reduction caused by structural light scattering. By separating perception from measurable optical behavior, this research aims to reduce long-standing confusion and provide a scientific foundation for informed discussion of diamond fluorescence.
Speakers
avatar for Christopher “Mike” Breeding, Ph.D.

Christopher “Mike” Breeding, Ph.D.

Senior Manager, Analytics, GIA
Dr. Christopher “Mike” Breeding is a senior manager of diamond analytical testing at the Gemological Institute of America in Carlsbad, California. He obtained a B.S. in geology from the College of William and Mary in Virginia, a Ph.D. in geology from Yale in 2004, and is a GIA... Read More →
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Royal Melbourne A

3:00pm EDT

What Every Jeweler Should Know About Precious Metals Metallurgy
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
While jewelers are trained in karat, color, and metalworking techniques, many would appreciate and benefit from a more in-depth understanding of metallurgical principles and the properties specific to the precious metals they work with and sell every day. Knowing the underlying concepts will illuminate issues that are common at the bench, at the sales counter, and in the customer’s long-term satisfaction.

This presentation explores precious metals metallurgy, the mechanical properties of various jewelry alloys, the impact of casting techniques on quality, and the anatomy of common casting defects. Additional highlights will include the metallurgical impact of various bench techniques and tips for using your new technical knowledge at the sales counter.
Speakers
avatar for Joel Meltzer

Joel Meltzer

Director of Manufacturing, TechForm Advanced Casting Technology, LLC
Joel Meltzer is the Director of Manufacturing at TechForm Advanced Casting Technology. Joel studied art in many different forms, from large-scale sculpture to printmaking, but fell in love with jewelry making while living in Tucson, Arizona. He received his BFA with a concentration... Read More →
avatar for Silas Morgan

Silas Morgan

Director of Business Development, TechForm Advanced Casting Technology, LLC
Silas leads business development at TechForm Advanced Casting, partnering with jewelers of every scale, from independent custom studios to the industry's most recognized brands, on exceptional platinum, gold, and palladium castings. A geology degree from Whitman College grounded him... Read More →
Wednesday September 16, 2026 3:00pm - 4:00pm EDT
Olympic A

3:00pm EDT

Introduction to Jewelry Forensics
Wednesday September 16, 2026 3:00pm - 5:00pm EDT
Space for this Hands-on GIA session is limited to 24 participants and is first-come, first-served.

Buyers of used jewelry and those who take in jewelry for appraisal or repair go through a process to identify, analyze, and assess the quality and nature of an item. Many know only certain aspects of manufacturing and are only able to recognize a narrow range of certain make traces. GIA has a systematic framework that will guide you in identifying areas to gain more exposure. Through this lecture and hands-on seminar, you will learn “jewelry forensics” basics, including identifying hand-fabricated components, cast components, CAD/CAM manufactured components, and cast-in-in-place gemstones. Attendees will understand and learn a systematic process and recognizing basic traces of manufacturing processes.
Speakers
avatar for John Cason

John Cason

Manager, On-Campus Gemology Instruction, GIA
John Cason joined the GIA education team with more than 15 years of jewelry industry experience. His diverse work history includes diamond buying in Antwerp, jewelry manufacturing, and jewelry sales. After more than ten years in the trade, John received his GIA Graduate Gemologist... Read More →
avatar for Mike Magee

Mike Magee

Senior Subject Specialist, Jewelry Manufacturing Arts, GIA
Mike Magee is a Senior Subject Specialist in the jewelry manufacturing arts at GIA. An award-winning CAD designer, Mike has spent more than 25 years in the jewelry industry and over 15 years teaching CAD/CAM and digital jewelry design. After graduating from Cornell University, he... Read More →
avatar for Al Gilbertson, CG

Al Gilbertson, CG

Project Manager of Cut-Research, GIA
Al, currently the Project Manager of Cut-Research at GIA’s Carlsbad Laboratory, was raised in the lapidary (gem-cutting) business and eventually managed a high-end AGS retail jeweler whose shop employed several custom goldsmiths. He later owned a high-end trade shop specializing... Read More →
Wednesday September 16, 2026 3:00pm - 5:00pm EDT
Royal Dublin A

3:00pm EDT

Speaking the Pearl Language
Wednesday September 16, 2026 3:00pm - 5:00pm EDT
This Hands-on GIA session will be repeated. Space is limited to 24 participants and is first-come, first-served.

The pearl market is more complex than ever, making precise terminology essential for protecting both your business and your customers. This session offers a concise look at pearl formation before diving into the core of pearl categorization. Using high-quality images and graphics developed by the GIA pearl research and education teams, we will make both the formation and categorization digestible to you. The session also offers hands-on experience taking advantage of the pearl samples handpicked for the purpose of this seminar. By the end of this session, you will have a professional command of the proper terminology used to accurately describe your pearl products.
Speakers
avatar for Tao Hsu, Ph.D.

Tao Hsu, Ph.D.

Director of Gemology Content and Professional Development, GIA
Dr. Hsu received her PhD degree in geology from University of Southern California. She also earned a Bachelor of Engineering degree in Gemology from China University of Geosciences (Beijing).

After joining GIA in 2012, Dr. Hsu has been a major contributor to gemology content deve... Read More →
avatar for Lisa Kennedy

Lisa Kennedy

Technical Advisor, GIA
Lisa Kennedy is a Technical Advisor for GIA Education, known for her strong scientific foundation and more than a decade of hands-on gemological experience. She began her career in fine jewelry retail before advancing to GIA’s New York laboratory as a Gemologist, where she specialized... Read More →
Wednesday September 16, 2026 3:00pm - 5:00pm EDT
Royal Dublin B

4:30pm EDT

"Classified!": Diamond Types, Let's Make This Interesting
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Understanding diamond types is foundational knowledge for anyone working within the industry. Knowing your type I’s from your type II’s can significantly affect the value of the gem. But for students, it can be a dry and uninspiring subject. In this presentation, we approach diamond types from a different perspective. By exploring the evolution of the classification system itself, what it teaches us about the geological journey and rarity of the diamond, and its role in synthetic diamond detection, we reveal a fascinating subject that is highly relevant to today's market.
Speakers
avatar for Nick Davies

Nick Davies

Principal Scientist, De Beers Group
Nick is a Principal Scientist and Project Lead in the Research team at De Beers Group Science and Technology (DBS&T), based in Maidenhead, UK. He currently leads diamond research projects. During his 25-year career at DBS&T he has been involved in the development of technology critical... Read More →
avatar for Elizabeth West

Elizabeth West

Senior Technical Educator, De Beers Group
Elizabeth is a skilled gemmologist and passionate educator with over eighteen years’ experience working within the jewelry industry. Having worked across varying roles encompassing auction house specialism, museum curation, and advanced gemological testing and grading, she now focuses... Read More →
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Augusta A

4:30pm EDT

Colored Gem Grading and Pricing Workshop
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Space for this Hands-on session is limited to 20 participants and is first-come, first-served.

This workshop will offer a systematic approach to grading gems for color, clarity, and cut. Various color systems will be discussed with actual hands-on grading of gemstones that I bring using the World of Color system. A methodology will be taught for assessing colored gemstones for clarity and cut and to gain experience in accurate pricing.
Speakers
avatar for Richard Drucker

Richard Drucker

President Emeritus, Gemworld International
Richard Drucker is the founder and president emeritus of Gemworld International, Inc. in Glenview, Illinois. His credentials include: Graduate Gemologist of the Gemological Institute of America; Honorary Fellow of the Gemmological Association of Great Britain; Senior Member of the... Read More →
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Oakmont A & B

4:30pm EDT

Designing Jewelry for Casting Success – From Concept to CAD to Efficient Finishing
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Computer Aided Design or “CAD” offers infinite design possibilities and invites infinitely small detail, but we can’t lose sight of the laws of physics and material science! A design looks great blown up on the screen, but how will that detail translate to metal?

This session will provide clear guidelines for casting success as we discuss best practices for: minimum wall thickness, casting holes, dimensional tolerances, shrink rates, feature radius, differences in metal flow by alloy, hallmarks, finishing access, and the dreaded “Zoom of Doom” that could mislead anyone into thinking you can cast 0.01mm features.
Speakers
avatar for Joel Meltzer

Joel Meltzer

Director of Manufacturing, TechForm Advanced Casting Technology, LLC
Joel Meltzer is the Director of Manufacturing at TechForm Advanced Casting Technology. Joel studied art in many different forms, from large-scale sculpture to printmaking, but fell in love with jewelry making while living in Tucson, Arizona. He received his BFA with a concentration... Read More →
avatar for Silas Morgan

Silas Morgan

Director of Business Development, TechForm Advanced Casting Technology, LLC
Silas leads business development at TechForm Advanced Casting, partnering with jewelers of every scale, from independent custom studios to the industry's most recognized brands, on exceptional platinum, gold, and palladium castings. A geology degree from Whitman College grounded him... Read More →
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Olympic A

4:30pm EDT

From Zero to Watch Repair: Building a Successful Watch Repair Department
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Thinking about adding watch repair to your store but not sure where to start? Whether you're considering offering basic battery changes and bracelet adjustments or envisioning a full-service watch department, this session will walk you through the process of building a successful watch repair program from the ground up. We'll compare the different business models available, from outsourcing all repairs to operating a full-service in-house watch department, and discuss the costs, staffing, equipment, challenges, and opportunities associated with each. You'll also learn how to create efficient workflows, develop a positive customer experience, and identify opportunities to grow watch service into a profitable part of your business. Whether you're just beginning to explore the idea or looking to expand your existing capabilities, you'll leave with practical strategies and a clear roadmap for bringing professional watch service to your store.
Speakers
avatar for Jason Champion

Jason Champion

Education Director, AWCI
Jason Champion is a Certified Watchmaker 21 and the education director for the American Watchmakers-Clockmakers Institute (AWCI) where he aids in curriculum development, teaches classes, and oversees AWCI’s world-renowned certification, traveling education, and the Archie Perkins... Read More →
avatar for Jason Ziegenbein

Jason Ziegenbein

Lead Watch Educator, AWCI
Jason Ziegenbein is the Watchmaking Instructor for the American Watchmakers-Clockmakers Institute (AWCI) located in Harrison, Ohio. Jason previously served as the Lead Instructor for the School of Watchmaking at Oklahoma State University Institute of Technology. He holds an AAS degree... Read More →
avatar for Justin Shiver, RJ

Justin Shiver, RJ

Watchmaker, Underwood Jewelers
Justin Shiver has over a quarter of a century of experience as a watchmaker and workshop manager in a retail jewelry store. Justin’s expertise extends beyond the workshop. He is a current member of the American Watchmakers-Clockmakers Institute (AWCI) Board of Directors. As a member... Read More →
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Congressional B

4:30pm EDT

Future Legends
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Last September, you heard from industry legends on stage at Converge. This year, we bring you rising legends in the world of gemology. Join us for this unique panel event with guest speakers from various departments within the GIA Laboratory. They will share their journeys as well as expertise regarding Gem Identification. Be sure to bring along any gemology, fieldwork, or educational and professional questions you may have for the panelists!
Speakers
avatar for Al Gilbertson, CG

Al Gilbertson, CG

Project Manager of Cut-Research, GIA
Al, currently the Project Manager of Cut-Research at GIA’s Carlsbad Laboratory, was raised in the lapidary (gem-cutting) business and eventually managed a high-end AGS retail jeweler whose shop employed several custom goldsmiths. He later owned a high-end trade shop specializing... Read More →
Panelists
avatar for Aaron Palke, Ph.D.

Aaron Palke, Ph.D.

Sr. Manager, Colored Stone Research, GIA
Dr. Aaron Palke developed an interest in minerals and gemstones searching for agates and other minerals in eastern Montana. Dr. Palke pursued a formal education in geology, obtaining a Bachelor of Science degree from The University of Tulsa and a Ph.D. from Stanford University.

He began his gemological career as a Postdoctoral Research Associate at the Gemological Institute of America where he is now the Senior Manager of Colored Stone Research. In this role, Dr. Palke leads GIA’s research efforts into geographic origin determination for rubies, sapphires... Read More →
avatar for Christopher “Mike” Breeding, Ph.D.

Christopher “Mike” Breeding, Ph.D.

Senior Manager, Analytics, GIA
Dr. Christopher “Mike” Breeding is a senior manager of diamond analytical testing at the Gemological Institute of America in Carlsbad, California. He obtained a B.S. in geology from the College of William and Mary in Virginia, a Ph.D. in geology from Yale in 2004, and is a GIA... Read More →
avatar for Evan Smith, Ph.D.

Evan Smith, Ph.D.

Senior Research Scientist, GIA
Evan M. Smith is a Senior Research Scientist at the Gemological Institute of America. His work focuses on the geology of diamonds, including those originating from depths greater than 300 km, which help constrain models of deep Earth composition and processes. This research has contributed... Read More →
avatar for Nathan Renfro

Nathan Renfro

Sr. Manager, Identification, GIA
Nathan Renfro, a native of western North Carolina, developed an interest in minerals during his late teens, which was sparked by his grandfather’s rock collection. In 2006 he completed his undergraduate studies in geology and then went on to enroll at GIA for the resident Graduate... Read More →
avatar for Nicole Ahline

Nicole Ahline

Sr. Manager, Colored Stone Research, GIA
Nicole Ahline, originally from Chicago, Illinois, completed her undergraduate studies in geology at Cornell College in 2015. In 2016 Miss Ahline enrolled at GIA for the Graduate Gemologist (GG) program earning her GG credentials in that same year. Miss Ahline has also completed the... Read More →
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Congressional A

4:30pm EDT

Organized Retail Crime in 2026: Evolving Threats and Practical Strategies for Luxury Retail
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Join Howard Stone, VP of Asset Protection & Claims at Jewelers Mutual, and Scott Guginsky, EVP of the Jewelers' Security Alliance, for a timely discussion on how organized retail crime continues to evolve—and what luxury retailers must do in 2026 to stay ahead.

As criminal networks become more coordinated, mobile, and tech‑enabled, understanding current trends is critical to protecting your business. This session will explore emerging organized crime tactics impacting luxury and jewelry retailers, practical prevention strategies, and proven approaches to safeguarding your people, inventory, and customers.
Speakers
avatar for Howard Stone

Howard Stone

Vice President Global Asset Protection & Claims, Jewelers Mutual Group
Howard joined Jewelers Mutual in January 2024 with over 30 years of progressive Loss Prevention experience. He has held leadership roles at Macy's, Old Navy, Anchor Blue Stores and The Wet Seal. Most recently, Howard was the Director, Loss Prevention & Operations at Amazon in Seattle... Read More →
avatar for Scott Guginsky

Scott Guginsky

Vice President, Jeweler's Security Alliance
Mr. Guginsky is a highly decorated 24-year veteran of the New York City Police Department where he served as the commanding officer of the Organized Theft Squad before his retirement from the Police Department in 2011. This unit specialized in targeting violent criminal enterprises... Read More →
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Colonial A

4:30pm EDT

Turning Maybe Into a Same-Day Yes
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
David Berdugo spent a decade scaling Blue Nile and James Allen — then stepped back, worked inside independent jewelry stores, and interviewed hundreds of jewelers across the country. This session is built on what sits at the intersection of both worlds. Winning the custom engagement sale happens in three places: online, before the customer ever walks in; at the counter, where hesitation is the enemy; and behind the scenes, where your operation either keeps your promises or quietly breaks them. Attendees will leave with immediately actionable frameworks for all three—turning more maybes into a same-day yes.
Speakers
avatar for David Berdugo

David Berdugo

CEO, Caratwise
David Berdugo is the CEO of Caratwise, an end-to-end custom jewelry platform transforming how jewelers design, price, and deliver made-to-order pieces. With a career defined by scaling some of the most recognized names in online jewelry, David served as COO of both Blue Nile and JamesAllen.com... Read More →
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Augusta B
 
Share Modal

Share this link via

Or copy link

Filter sessions
Apply filters to sessions.
Filtered by Date -