Conclave 2026

9:00am EDT

Diamond Minds: Who Shaped Our Understanding of Diamond? Olympic BElizabeth West The Magic Is in the Details: What Jewelry Design Teaches You About Buying, Merchandising, and Building a Collection That Sells Itself Augusta AAndrea Lucille Pooler

10:30am EDT

Creating Collectors the Crayola Way Augusta AShelly Sergent Selling to Gen Z in 2026: What Actually Works Now Congressional AJen Cullen Williams

2:30pm EDT

Natural Diamonds Have Never Had a Better Story. Is Your Team Telling It? Augusta AGrant Mobley Selling with Proof: How Digital Storytelling and Provenance Drive Diamond Sales Congressional AMoshe Klein • Mahiar Borhanjoo

4:00pm EDT

Brand Storytelling Through Experiences Congressional AAnna Samsonova, CG From Mine to Market: Using Tech to Sell Gemstones and the Stories Behind Them Augusta AMonica Stephenson • Madeline Fraser The Repair Experience Blueprint: Turning Every Intake Into Lifetime Revenue Augusta BJimmy Lawson

10:15am EDT

Beyond Bridal: Elevating the Independent Jeweler Experience Congressional BRebecca Boyajian • Mark Klein • Grant Mobley • Niveet Nagpal Build Your Diamond Story: A Workshop for Modern Retailers Augusta AMadison Harvey • Constance Polamalu

11:45am EDT

Natural Carat Crushers Congressional BJessica Gylsen The Art and Science of Why We Buy Luxury Augusta BPeter Smith

3:00pm EDT

From Custom Chaos to Scalable Revenue: Fixing the Custom Jewelry Sales Process Augusta AMadeline Fraser SMS Marketing: The What, Why, & How for Jewelers Augusta BNick Gurney • Rhett Tingey The Future of Fine Jewelry: What’s Changing, What’s Enduring, and What Actually Matters Congressional AJodi Riesenberg • Lana Boutros • Alexis Padis • Nadine Tacorian • Paul Tacorian

4:30pm EDT

Seamless Selling: Where Brands Meet Retail Congressional AStephanie Major The Fridge, the Palace, and the Diamond Machine: The Story Behind the Creation of Synthetic Diamonds Augusta AElizabeth West Turning Maybe Into a Same-Day Yes Augusta BDavid Berdugo

11:00am EDT

AEO Is the New SEO: How AI Bots Are Sending Customers to Your Store Right Now Augusta ARoss Cockerham If You’re Not Having Fun, You’re Doing It Wrong Augusta BJim Siegel, CGA • Aleah Arundale • Jaron Siegel Old School Selling in a New School World Congressional BAdam Graham, RS

3:00pm EDT

Coordinating Your Store's Display and Sales Strategies to Make Your Staff More Effective Augusta BLarry Johnson Women in Leadership: The Real Balancing Act Without Burnout Congressional BJen Cullen Williams

4:30pm EDT

Selling With Purpose: Controlling the Narrative at the Counter Augusta BDavid Mazer, CG