Name: Communication in the Jewelry Appraisal Process: Soft Skills for Difficult Conversations
Start: 2026-09-17T15:00:00-0400
End: 2026-09-17T16:00:00-0400

Communication in the Jewelry Appraisal Process: Soft Skills for Difficult Conversations

Thursday September 17, 2026 3:00pm - 4:00pm EDT

Congressional A

The initial consultation with an appraisal client can present both challenges and opportunities for an appraiser. In this session you'll hear from a panel of appraisers from different business types and experience levels about some common real-world situations and how they've crafted conversations and questions for their clients.

Speakers

Joel Hassler, ACGA

Owner, Von Hasle Jewelers

Joel started in the industry in 2000, earning his CGA in 2003. In 2018, Joel was chosen as one of the two new CGA Instructors to take over for Cos Altobelli, ECGA. Joel has been a presenter on appraisal and store operations topics at AGS Conclave since 2018. He is a past AGS Board... Read More →

Panelists

Andrea Venn, Ph.D., CGA, JEA

Education Program Specialist, AGS

Mike West, ACGA

Gemologist-Appraiser, RF Moeller Jeweler

Randall Lightfoot, CG, JEA

Gemologist-Appraiser, Mayflower Estate Buyers & Consulting

Randy Lightfoot earned his B.A. in the Geological Sciences from Augustana College, Rock Island, IL in 2013 with an emphasis on volcanology, igneous petrology and mineralogy. Mr. Lightfoot’s career has been spent largely studying the use of standard screening methods to identify... Read More →

Thursday September 17, 2026 3:00pm - 4:00pm EDT
Congressional A

Track, Appraisals

Level Intermediate
Session Format Panel Discussion
Audience Retailers, Appraisers

Conclave 2026

Joel Hassler, ACGA

Andrea Venn, Ph.D., CGA, JEA

Mike West, ACGA

Randall Lightfoot, CG, JEA

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Conclave 2026

Joel Hassler, ACGA

Andrea Venn, Ph.D., CGA, JEA

Mike West, ACGA

Randall Lightfoot, CG, JEA

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