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From Zero to Watch Repair: Building a Successful Watch Repair Department
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Congressional B
Thinking about adding watch repair to your store but not sure where to start? Whether you're considering offering basic battery changes and bracelet adjustments or envisioning a full-service watch department, this session will walk you through the process of building a successful watch repair program from the ground up. We'll compare the different business models available, from outsourcing all repairs to operating a full-service in-house watch department, and discuss the costs, staffing, equipment, challenges, and opportunities associated with each. You'll also learn how to create efficient workflows, develop a positive customer experience, and identify opportunities to grow watch service into a profitable part of your business. Whether you're just beginning to explore the idea or looking to expand your existing capabilities, you'll leave with practical strategies and a clear roadmap for bringing professional watch service to your store.
Speakers
avatar for Jason Champion

Jason Champion

Education Director, AWCI
Jason Champion is a Certified Watchmaker 21 and the education director for the American Watchmakers-Clockmakers Institute (AWCI) where he aids in curriculum development, teaches classes, and oversees AWCI’s world-renowned certification, traveling education, and the Archie Perkins... Read More →
avatar for Jason Ziegenbein

Jason Ziegenbein

Lead Watch Educator, AWCI
Jason Ziegenbein is the Watchmaking Instructor for the American Watchmakers-Clockmakers Institute (AWCI) located in Harrison Ohio. Jason previously served as the Lead Instructor for the School of Watchmaking at Oklahoma State University Institute of Technology. He holds an AAS degree... Read More →
avatar for Justin Shiver, RJ

Justin Shiver, RJ

Watchmaker, Underwood Jewelers
Justin Shiver has over a quarter of a century of experience as a watchmaker and workshop manager in a retail jewelry store. Justin’s expertise extends beyond the workshop. He is a current member of the American Watchmakers-Clockmakers Institute (AWCI) Board of Directors. As a member... Read More →
Wednesday September 16, 2026 4:30pm - 5:30pm EDT
Congressional B
  Track, Gems Jewelry and Watches

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