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Increasing Watch Repair Capacity & Profits
Tuesday September 15, 2026 4:00pm - 5:00pm EDT
Congressional B
Whether you're managing an in-house watchmaker, working with outside service providers, or looking to expand an existing department, this session explores practical ways to increase repair capacity while improving efficiency and profitability. In this session, we'll explore proven strategies for increasing repair capacity, improving workflow, reducing turnaround times, and growing profitability without sacrificing quality or customer satisfaction. From staffing and equipment decisions to pricing, outsourcing, inventory, and process improvements, we'll examine the key factors that influence both productivity and profit. Whether your store performs simple battery replacements or employs a full-service watchmaker, you'll gain practical ideas for expanding your capabilities, serving more customers, and turning your watch department into a stronger contributor to your business.
Speakers
avatar for Jason Champion

Jason Champion

Education Director, AWCI
Jason Champion is a Certified Watchmaker 21 and the education director for the American Watchmakers-Clockmakers Institute (AWCI) where he aids in curriculum development, teaches classes, and oversees AWCI’s world-renowned certification, traveling education, and the Archie Perkins... Read More →
avatar for Jason Ziegenbein

Jason Ziegenbein

Lead Watch Educator, AWCI
Jason Ziegenbein is the Watchmaking Instructor for the American Watchmakers-Clockmakers Institute (AWCI) located in Harrison Ohio. Jason previously served as the Lead Instructor for the School of Watchmaking at Oklahoma State University Institute of Technology. He holds an AAS degree... Read More →
avatar for Justin Shiver, RJ

Justin Shiver, RJ

Watchmaker, Underwood Jewelers
Justin Shiver has over a quarter of a century of experience as a watchmaker and workshop manager in a retail jewelry store. Justin’s expertise extends beyond the workshop. He is a current member of the American Watchmakers-Clockmakers Institute (AWCI) Board of Directors. As a member... Read More →
Tuesday September 15, 2026 4:00pm - 5:00pm EDT
Congressional B
  Track, Gems Jewelry and Watches

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